Technical Support / Service Consultant

We are seeking a motivated, technically minded individual to join a global health & wellness company in their South Melbourne office. In this role, you will be the first point of contact for our valued customers, providing assistance and resolving inquiries over the phone and via email. Additionally, you will be responsible for arranging deliveries and installations and acting as a point of contact for contractors.

• Full-time permanent position 
• $65-$70k + super & bonus incentive 
• South Melbourne location 
• Monday - Friday standard business hours with the occasional 10am-2pm WFH shift on a Saturday 
• Exceptional company tenure 

If successful, you will work for a dynamic and innovative Infrared Sauna company focused on improving and optimizing people's health, home, and lifestyle through their innovative technology. They are passionate about making a positive impact on the lives of their customers and strive to provide exceptional products and services.

Experience: 

• Passion for the health and wellness industry
• Previous experience in a troubleshooting role or relevant technical/hands on experience
• Phone based customer service experience is ideal 
• Excellent time management and organizational skills
• Effective communication skills, both verbal and written
• Previous experience using Excel and Xero is a huge bonus 

If this is ticking your boxes, please click APPLY below and submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. If you would like a confidential discussion contact Ella Kirkpatrick on 0498 134 *** - SMAART Recruitment.