Job description
The opportunity:We invite you to explore an exciting opportunity as a Technical Support Specialist within our esteemed Technical Service Team, serving our valued customers across the NSW (Central) Region.In this dynamic role, you will be a crucial part of our team, providing essential assistance to maximize equipment availability, reliability, and productivity. As a Technical Support Specialist, you will collaborate closely with Komatsu Service Technicians in the field, acting as the next level of Technical Support when initial diagnostics fall short. Your expertise will also be instrumental in addressing ongoing reliability concerns and conducting failure analysis for our customers.What sets this role apart is the chance to leverage your deep knowledge of heavy machinery and showcase your professional customer service skills. You will be challenged to grow your long-term career in an environment that values continuous improvement. As a pivotal member of the Komatsu family, you will directly contribute to the enhancement of technology and the optimization of customer equipment reliability.At Komatsu, we not only support your professional growth but also prioritize your personal development. We are committed to fostering a learning culture in a diverse environment, recognizing the importance of training and education in achieving your goals. To equip you for success, we provide essential tools such as a work vehicle, phone, laptop, PPE and work- life flexibility.Roster: Monday to Friday based in our Fairfield Head Office, this role offers flexible WFH days however does require frequent travel to client sites in NSWRemuneration: Base Salary + Super + Vehicle + Phone + Laptop + Bonus + Unlimited training coursesKey responsibilities:Address technical problems promptly and professionally to minimize customer downtimeAssist Komatsu Service Technicians in the field to enhance equipment availability, reliability, and productivityEnsure clear communication of work progress to both internal and external stakeholdersVisit customer machines, document technical or reliability issues, and create comprehensive reports for further investigation and resolutionLead and complete continuous improvement projects within specified timeframesAssess machine reliability in various applications, working conditions, and environmental factorsEnsure the professional and timely submission of technical reports through TSI/QTQA processesKomatsu can provide you with:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial: Company funded Income Protection InsuranceCareer: Recognition, awards, flexibility, further education studies and internal career developmentHealth: Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel: Discounts with Avis, Qantas, Crown, IHG and travel agentsYearly Bonus: Potential to receive a yearly bonusReferral Program: $3000 referral payment for referring a successful new employee to Komatsu Your Knowledge, Skills and Abilities:Certificate III in Mobile Plant Technology or equivalentPrevious experience servicing and maintaining heavy mobile equipment within either the construction, mining or utility industryValid LR Class Driver's LicenceAbility to build strong internal and customer relationshipsAlways have a high standard of Customer service whilst always promoting Komatsu Products and Services A commitment to HSE by demonstrating safe behaviour at all timesAre you Komatsu? We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.
Address
Fairfield, QLD
