Technical Support Specialist (On-Site), Byron Bay

• Travel discounts, health & wellness benefits
• Competitive salary package, training & career progression
• Team social events 

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

To support travel dreams to come true, this role is responsible for providing Technical Support to TripADeal team members for all aspects of hardware, network and software. This includes; managing the helpdesk, administering ICT assets and end-user computing systems, supporting infrastructure and applications, and providing Salesforce system administration support and user provisioning.

You'll report to our Head of Engineering. This permanent full-time position is 100% onsite working from our Byron Bay HeadQuarters, working Monday to Friday, 8-4pm or 9-5pm - you choose!

• Client Support and Helpdesk Management: Responding to client inquiries, troubleshoot technical issues, and provide effective solutions in a timely manner, building strong and trusted relationships with TripADeal employees
• ICT Asset and EUC Administration: Managing the ICT assets and end-user computing systems, ensuring their availability and reliability
• Infrastructure and Application Support: Providing support and maintenance for the company's infrastructure and applications, ensuring their optimal performance and availability
• Salesforce System Admin Support: Providing support for the Salesforce system, including user provisioning and system administration
• User Provisioning: Managing the process of creating and updating user accounts, ensuring that access is granted to the appropriate resources
• Providing clear communications, updates and instruction to our users to ensure our systems support doing their job efficiently

• Relevant Certificate IV in Information Technology or a related discipline, or equivalent demonstrated experience
• 2+ years of experience in Technical Support and operations management
• Strong knowledge of ICT assets, end-user computing systems, infrastructure, and applications
• Good working knowledge of hardware diagnostics and troubleshooting
• Sound working knowledge of DHCP, DNS and networking environment
• Excellent communication and interpersonal skills
• The successful candidate will be required to undergo a Qantas background check

• Competitive salary package
• Flexible work hours
• Learn, develop and advance your career within TripADeal
• Fun, casual working environment, where shoes are optional
• Staff travel discounts
• Employee Assistance Program
• $1,040 per annum of subsidised gym memberships
• Regular social get togethers
• Savings and discounts on groceries, electronics and homewares
• Volunteer leave as part of giving back to the local community

See your next destination as Technical Support Specialist for TripADeal? Your future pathway is just one click away. Apply now!