Technical Support Specialist

Join us to 'Take Charge'!

Take Charge of your career and join the fastest-growing automotive brand in Australia. With a British pedigree that began in 1924, MG Australia & New Zealand is an iconic, world-famous badge that has been strengthened under the ownership of SAIC Motors – a Fortune Global 500, invested in the future of MG in Australia and across the globe. Join the team and be a part of our transformation to a zero emissions future as we launch a portfolio of all-Electric new vehicles, to meet the needs of Australian customers today and into the future.

We are now looking for a highly experienced Technical Support Specialist to work out of our Sydney City MG Flagship Alexandria location. This role will report to the Technical Manager see you provide technical assistance and support the authorised dealer network and ensure concerns are rectified in a timely and efficient manner. 

Your Responsibilities

•Assisting dealer staff to resolve any technical concerns raised regarding vehicle product

• Assist dealers in technical aspects of a dealer’s service department

• Communicate and assist with issues pertaining to vehicle logistics

• Providing Technical Support at company events

• Liaise with the factory on technical, training, and dealer issues in conjunction with the Technical Manager

• Aid with technical documentation and reporting concerning homologation and new vehicle models

• Work with business units, product and solutions teams, and other stakeholders to launch new products and solutions – these may include existing product enhancements

• Compliance with all company policies and procedures

• Other duties as assigned from time to time.

Who are we looking for?

Technical Competencies

Must Have's

• A minimum of 5 years’ experience in Aftersales Service within the Automotive retail and/or wholesale environments - essential

• Certificate III in Light Vehicle Mechanical Technology - essential

• Motor Vehicle Tradesperson Certificate (for relevant state or territory) - essential

• Proven record of supporting dealerships in a technical capacity - essential

• Experience and understanding of automotive systems and associated diagnostic techniques - essential

Desirable

• Automotive Air Conditioning Refrigerant Handling License - desirable

Behavioural competencies

• Be able to work independently and under pressure within a challenging environment.

• Strong time management, organisational and computer skills

• Ability to work in a team environment as well as autonomously (independently).

Why us? ...The Benefits

• A wonderful opportunity in a fast-growing company within a rewarding & future-focused industry.

• Access to EAP program, wellbeing initiatives

• Our MG Network includes 80 sites across Australia and New Zealand, and we are growing! Internationally our network is connected to our parent company SAIC Motor Corporation.

Contact

Take the next step towards an exciting future full of possibility.

To apply or learn more about this position, please reach out to our People & Culture team, attaching a copy of your CV and cover letter.

****@mgmotor.com.au

Important

• This position requires you to be flexible to work out of both our Alexandria & North Sydney Head Office Locations.

• We are only screening those applicants who have the legal right to work in Australia including Australian or New Zealand citizens or Australian permanent residents

• Only short-listed candidates will be contacted. We take this opportunity to sincerely thank you for your interest in working with us