AddressAi-Media (AIM: ASX) was established in Australia in 2003 and has successfully expanded globally to become a leading provider of captioning, transcription, translation audio description services. Ai-Media is one of the largest captioning providers for the education, corporate, broadcast and government sector, with a growing footprint in global markets.
We have a global footprint, with employees located in the US, the UK, Canada, Australia, and Asia.
Ai-Media is proudly recognized and certified as an LGBT+ Business Enterprise, from Canada's LGBT+ Chamber of Commerce. The values held with this type of certification are values we foster across all regions in which we operate - North America, EMEA and Australia. We are proudly committed to fostering a team that represents an inclusive, diverse, barrier-free, and accessible environment. We believe that through diversity and inclusion, we achieve overall success. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.
Together, let's make the world’s content accessible – to everyone!
About the role
Are you looking for a dynamic opportunity with a fast-growing, ASX-listed, global company? Ai-Media (ASX:AIM) is currently on the hunt for a Technical Support Specialist who is eager to add value to a purpose driven company! This role can be done remotely and applicants from any state are welcome to apply.
Technical Support Specialist will be involved in supporting internal staff members and external clients both reactively whenever they are having problems and proactively to reduce the quantity and severity of any problems occurring in the first place. This role will be based in the UK to support staff and clients in the EMEA region, but part of a global team. As the Technical Support Specialist, your key objectives will be:
- Provide first level of Technical Support. Respond effectively and in a timely manner to any problems or incidents that may be occurring
- Work with the technology team to proactively improve the end user experience
- Reproduce/confirm product defects to submit to development to rectify
About You
- University degree in an information Technology related field; or equivalent experience.
- A self-starter that is comfortable working autonomously, has a positive attitude and an eagerness to learn from industry experts.
- Exceptional verbal and written communication skills, comfortable working with a variety of stakeholders across the business and building strong relationships.
- Ability to keep cool under pressure, have exceptional attention to detail and a willingness to go above and beyond.
- Time management and organizational skills
- Ability to document technical issues and solutions clearly and concisely.
- Amenable to work on call during weekends and holidays.
- Outstanding skills in communication, planning, motivation, and cross team collaboration ‘
- Collaborator with Problem Solving and critical thinking, ‘Can-do’ Mindset and a client centric focus.
- A team player with positive and proactive attitude who can contribute to a goal-orientated team and achieve outcomes.
- Essential technical skills
- Prior experience in a Customer Support/Customer Service role
- Basic experience with Linux
- Basic experience with networking concepts
Desirable technical skills
- Industry experience in broadcasting, live video streaming, or live transcription (experience with EEG products is a huge plus)
- Public Cloud Services, particularly AWS
- Any technical certifications related to networking, Linux, AWS, or broadcast technologies are a plus
- Prior experience with ticketing systems like ZenDesk
What Ai-Media Offers You
- Genuine flexible working arrangements – flexible hours and WFH options
- Career Progression based on talent, not tenure, tailored Career Chats
- Access to a rewards platform that offers employees discounts and cash back on many retailers, access to fitness and health videos, recipes via HelloFresh, ability to recognize your coworkers and so much more
- Access to Course Catalogue and LinkedIn Learning
- Paid parental leave for eligible primary and secondary caregiver
- Employee Referral Program offering generous financial reward for referring top talent
- Employee Assistance Program (EAP)
- Quarterly & Annual Global Recognition Awards
- Ongoing Trimester Reviews to recognise achievements
- Global company with supportive team culture and inclusive working environment
- Modern office located close to public transport
- Chance to be involved as we grow our product suite and offer tech & human solutions to customers
- Genuine flexible working arrangements – flexible hours and WFH options
- Career Progression based on talent, not tenure, tailored Career Chats
Please refer to this link to learn more about the recruitment process at AI Media.
