AddressOverview
Molex Connected Enterprise Solutions has an exciting opportunity for a National Technical Support Specialist to join our team.
Role type: Full time, remote (not office based). Can be based in Melbourne, Sydney or Brisbane.
Salary: six figure package - DOE
Holiday: 20 days + public holidays
Mobile & laptop supplied plus car allowance.
About the role
This role is National and provides pre and post Technical Support to the organization in ANZ. This will be best achieved in developing effective relationships with key customers, distributor partners, consultants, and CI partners to help them realize value from expert technical advice in relation to structured cabling solutions. This knowledge and experience is also required on occasions to deliver and co-ordinate training of the four pillars which underpin our business.
It is expected that you will engage and support the global collaboration of the Global Technical group to ensure global alignment of communication with the other technical team members is used as a learning and experience platform to leverage information and problem solving from a global structured cabling solutions provider.
This role reports to the Regional Sales Director for ANZ. +61447364***
What You Will Do in Your Role
Provide remote and onsite Technical Support where required to the organization, which will enable sound business decision making with respect to warranties, installation practices, adherence to relevant standards as they apply to our business and winning strategies for projects.
Proactively work with the sales team to ensure the role is seen as value add to the business on ongoing basis by staff and our external 4 customer pillars – Distribution, Consultant, CI and end user….
Collaborate with other global technical staff to share and collate technical information, develop globally aligned technical solutions and proactively work to create a seamless global technical organization.
Provide interaction and contribution with the online Customer Service Portal system including development of technical white papers, supporting technical documentation and training materials.
Co-ordinate and conduct installer practical training
Maintain and update required records, testing parameters and other information that will be required by the sales organization to secure projects and other business opportunities.
About you
Essentials:
10+ years in a similar role
Good understanding of the current Structured Cabling marketplace in ANZ and strong technical knowledge in copper and fiber Structured Cabling Solutions.
Background in Structured Cabling Installation practices and sound understanding of relevant standards as they relate to our industry.
Organizational skills to anticipate, plan, prioritize and self-monitor workload.
Flexible and enthusiastic with ongoing drive for self-improvement and positive contribution
Able to travel to customers as needed.
Beneficial:
BICSI -RCDD accreditation
Ability to form relationships and influence internal and external key stakeholders.
Confident presentation skills
About Molex
Molex is a global leader in connectivity solutions. We use innovation, engineering excellence, commitment to quality and reliability and superior customer experience to improve communication, elevate experiences, and inspire people everywhere.
Part of the Koch group of companies, Molex companies adhere to the Koch Market Based Management principles which encourage integrity, respect and life-long learning. MBM actively supports employees’ professional growth with a broad range of training options and the ability to interact with professionals across the Koch Group.
