Telco Billing Accountant

Telco Billing Accountant

Full-Time

BUSINESSCO GROUP PTY. LTD

$70,000 - $80,000 + Superannuation 

Responsibilities

• Assist the Head Revenue Accountant with the preparation and execution of the monthly bill runs.
• Manage all cancellation and rate plan changes in company billing system.
• Manage services according to the debtor management process i.e. suspensions and cancellations.
• Manage non-existent service exceptions and coordinate with the Activations Team.
• Monitor Short Term LA 100+ call services and prepare a report if necessary.
• Conduct new customer billing audit and action any anomalies.
• Monitor micro bills (less than $1) and action as per the company process.
• Manage and action mobile services import list.
• Manage and action data import lists as required.
• Assist customers with any Emersion Account Portal requests.
• Manage and organise the correct filing of all customer service applications.
• Manage all customer billing disputes and queries.
• Prepare the monthly mobile reconciliation.
• Prepare monthly reconciliation of Virtual Fax page use and totals.
• Reconcile and prepare BusinessCo Partner commission statements including RCT Invoices.
• Execute any follow up actions arising from monthly Creditors reconciliations.
• Complete the monthly mobile reconciliations and RCT Invoices for payment.
• Manage company debtors across all entities. Ensure all debtor collection tasks are executed according to the company process and in a timely manner.
• Prepare various company debtor reports and present to the Management Team.
• Ensure all customer payments are recorded in the billing system and daily reports are filed according to the company process.
• Co-ordinate and execute customer contact relating to outstanding accounts including emails and making direct calls to selected customers.
• Manage bill disputes and ensure a positive resolution according to company standards.
• Manage service suspensions in line with the debtor management process.
• Ensure that all customer accounts have an active direct debit authority in place unless specified otherwise.
• Manage expired cards and take necessary actions to update them.
• Manage bad debts and liaise with company’s debt collection agency.
• Manage and oversee accounts email in-box and action accordingly.

• Manage cancellations and rate plan change requests.
• Manage the suspended inbound number register.
• Manage service port-out and cancellation process and liaise with the Carriers.
• Process all XERO invoices required for sales of hardware, ACMA numbers and ProVoice services.
• Other ad hoc tasks as allocated by the Revenue Accountant.

Skills and Experience Required

• Tertiary qualification in Accounting.
• Minimum 3 years’ experience in a similar role, with specific experience in telecommunication billing systems.
• A very high level of accuracy and attention to detail.
• An ability to train, develop and manage other staff members.
• A very high level of computer literacy.
• Highly developed level of analytical skills.
• Expert level of proficiency in using Excel in particular, creating and using Macros.
• Highly organised and able to complete tasks in a timely manner.
• Excellent communication skills, written and verbal.
• A high level of professionalism.
• Enthusiastic, proactive, and self-motivated individual.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 August 2024
• Expected salary: $70,000 - $80,000 per year