AddressAs part of our team, you'll become the go-to problem solver for our residential customers. We've got your back with comprehensive training to equip you for success and pave the way for your career growth!
Imagine being at the heart of it all in a call-centre realm. You'll dive into inbound calls, tackling a range of challenges from simple troubleshooting to uncovering faults.
Get set to join us in changing the game!
Known internally as Customer Service Consultant.
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.
Why work for Aussie?
We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
Don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).
And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.
The good stuff
Free internet to the value of $109 per month
20% off our Fetch and Mobile services
Day to day benefits like paid parental leave and employee assistance program
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Discounts at various retailers and gyms
Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.
We require all candidates to commit to working 37.5 hours per week (full time hours).
Let’s talk about you
Familiarity with the telco industry and customer service concepts
Background in technical support, accounts, or customer service
Moderate computer skills and basic data entry
Effective communication, consultation, and empathy
How will you support our “Why?”
Meet our customer service standards and targets
Address technical and account assistance requests via various channels
Meet customer service standards and call handling targets
Attempt to diagnose and resolve non-service related cases
Handle conflict resolution and escalate complaints when necessary
Follow standard help desk and account procedures, and privacy laws
If you’re after a tribe of innovative storytellers, apply directly.
If you have an questions get in touch today with our fantastic team at *******@team.aussiebroadband.com.au
If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.
