Telephony Service Manager

The Telephony Service Manager will lead and manage telecommunications and switchboard resource at an operational level and provide direction and support for the operation of the Sunshine Coast Hospital and Health Service telecommunications and switchboard teams within a large and complex HHS to ensure defined service levels are met efficiently and effectively.Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO7
Workplace Location Sunshine Coast
Job ad reference QLD/SC557879
Closing date 24-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Shari Herbert
Contact details (07) 3542 5833
Access theThe Telephony Service Manager will lead and manage telecommunications and switchboard resource at an operational level and provide direction and support for the operation of the SCHHS telecommunications and switchboard teams within a large and complex HHS to ensure defined service levels are met efficiently and effectively.Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south to Gympie in the north.The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, promote human rights in our decision-making and actions.Key Responsibilities include:

• The manager is responsible for the management and development of the SCHHS Telecommunications and Switchboard team to ensure:

• 24x7 health service wide switchboard services are provided
• End user telephony requirements are fulfilled
• Telephony and switchboard incidents are managed to a successful conclusion
• Stakeholders (including vendors) are partnered with to deliver optimum solutions in a sustainable manner
• Provide high level HR, budgetary and leadership expertise, decision making and support in a large complex environment by interpreting and complying with departmental standards, policies, procedures and health service processes.
• Provide support to the Telecommunications Administration Coordinator (Rostering) to operationalise the 24/7 Switchboard staff roster with understanding of the union approved roster, operational need, staff training and equity and consideration for budgetary and industrial requirements.
• Lead significant HR projects, including the review of business practices and initiatives aligned with SCHHS telecommunications business needs.

Remuneration value up to $161 718 p.a., comprising salary between $132 072 - $141 738 p.a., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO7). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).Why work for us?We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careersAs a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:

• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.DocumentsBefore applying for this vacancy please ensure you read the documents below.Role DescriptionJob search

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