Tenancy Manager

Influential opportunity to oversee SDA property portfolio. VIC based.

Highly regarded disability accommodation organisation
Key complex residential tenancy leadership role
Based in Mel. CBD / Hybrid WFH flexibility
The Organisation: InPlace Living is a SDA Provider who design and develop Specialist Disability Accommodation – a dynamic company passionate about what they do, currently providing accommodation across Victoria – regional and metro.
Inplace Living offers support and information in finding accommodation solutions that work. They were established to help individuals and their families understand each step of the process from applying for SDA funding, all the way through to moving in and beyond. At InPlace Living, their vision is to create homes for people to create memories and build wellbeing.
Working in partnership with institutional impact funds, they currently have a pipeline of over 100 SDA dwellings in development across Victoria and expect this to grow significantly over the next financial year.
The Role: An exciting opportunity has arisen for an experienced Tenancy Manager to join InPlace Living and build a team around them to manage the SDA portfolio as it grows.
This is a person-focused position responsible for liaising with and supporting people with disability to move into Specialist Disability Accommodation and manage their tenancy and the bricks and mortar. We are seeking a positive and solutions driven individual to step into this role to manage a range of Specialist Disability Accommodation dwellings in accordance with the Residential Tenancies Act 1997 and our respective management agreements.
Your role will be to oversee the following:

• Coordinate the entry and exit of participants from SDA dwelling in conjunction with other relevant service providers
• Assist in providing orientation to new dwellings for residents and SIL providers/staff
• Provide process information and manage maintenance/repair work to properties e.g.scheduling, safe entry of trades people, relocation, access
• Notify Consumer Affairs Victoria (CAV) of new Residency Agreements and notices to end SDA residency where required.
• Manage all Consumer Affairs Victoria (CAV) interactions and notifications.
• Working closely with the Relationship and Engagement Team to manage transitions
• Preparing and delivering SDA Residency Agreements
• Organise funding gap claims when vacancies arise
• Working with the Relationship and engagement team to fill portfolio vacancies as and when they arise
• Manage Reasonable Rent Contribution (RRC) claiming
• Management of CMS – participant documentation, incident report collection, review, and upload
• Coordination, execution, and management of annual satisfaction surveys.
• Be the key point of contact for SDA residents and SIL Providers/Support Staff
• Respond to telephone, email and face-to-face enquiries within set timeframes and promptly/address complaints and questions
• Manage tenancies to high standards in accordance with requirements as an SDA Provider
• Collate, manage and process all property outgoings, including insurances and rates
• Disbursing funds received to owners and periodic reporting in line with management agreements.

The Person: You’ll be driven and show genuine passion for building capability within your team. In addition, you:

• model a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community
• have an understanding of residential tenancy law, contractual and internal policy, practice and reporting requirements in the sector
• enjoy working with a high performing group of colleagues and peers and accept responsibility and accountability
• are an articulate, clear communicator with a high level of literacy
• possess a high level of integrity, passion and reliability
• Experience in managing an established SDA portfolio or community / social housing portfolio
• Experience with Property Me software preferable
• Sound knowledge of NDIS and Specialist Disability Accommodation preferable
• Experience in Client Management Systems
• Customer service and time management skills
• Exceptional writing and editing skills with a high level of attention to detail
• Critical thinker and a problem solver.

The Offer: The Tenancy Manager position is offered on a permanent basis at a competitive salary plus superannuation.
If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please click the 'Apply' tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper from Johnson Recruitment on 0472 510 848.
This is a retained, exclusive assignment and any direct applications or referrals will be forwarded to Johnson Recruitment.