Tenancy Support Coordinator

• Salary $83-88k (depending on experience) + Super + Salary Packaging Benefit

• Full Time, Permanent

• Location: Darwin, 0800

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Partner with our dedicated team at Mission Australia Housing and contribute to the transformation of lives through person-centered, strengths-based support coordination. As the Tenancy Support Coordinator, you'll be pivotal in providing tailored tenancy education and pathways to specialist services for our tenants, addressing challenges impacting their tenancy, stabilizing their living situations, and fostering independence. With your commitment to empowering individuals and your expertise in delivering personalized support, you'll play a crucial role in helping tenants achieve stability and thrive in their homes.
Your key responsibilities will be to:

• Receive and respond to referrals from a joint referral team.
• Conducting home visits and risk assessments.
• Collaborate with tenants to create tailored support plans and identify necessary supports.
• Assist tenants in transitioning to independence or other services.
• Maintain accurate tenant files and complete required documentation.
• Stay updated on relevant tenancy laws and guidelines.
• Provide various forms of support to tenants and participate in quality assurance efforts.
• Report incidents and hazards promptly.
• Build positive relationships with tenants and external stakeholders.
• Work with the team to develop innovative strategies for improved outcomes.
• Engage in community activities benefiting tenants and the wider community.

Requirements for Success

• Bachelor's degree in Community Services, or an Associate Diploma with relevant experience, or equivalent formal qualification with significant years of relevant experience.
• Previous experience in housing is preferred.
• Understanding of the challenges faced by individuals at risk of homelessness.
• Excellent knowledge of local services available around the Darwin area.
• Ability to work empathetically, employing a strengths-based approach to develop personalized support plans and engage in collaborative problem-solving with tenants, families, and other service providers.
• Exceptional listening and interpersonal skills, with a capacity to establish and nurture relationships with diverse individuals and stakeholders.
• Strong written and verbal communication skills.
• Capacity to maintain accurate and current records.
• Excellent organizational, administrative, and computer proficiency.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We're committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
Find out more about a career with Mission Australia.
We encourage applications from people with disability and Indigenous Australians.
If you have a disability and need support to submit your application, please email talentattraction@missionaustralia.com.au.
Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to apply
Click 'Apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you