AddressDiamond IT is one of the leading Technology Solutions Providers in Australia. We are passionate about our staff, our customers and about technology that offers innovative solutions to the business market. Established in 1996, Diamond IT is a multi-award-winning company, consistently being recognised as one of the top 10 Managed Service Providers in Australia.
We are currently looking for a Tier 1 Support Analyst to join our Service Desk team on a full time, permanent basis. This role will be a hybrid of working from home (after your probationary period), in the office and may include an onsite component at one of our customer sites in Newcastle on a rotation basis. Support, training and mentoring will be provided from our team whether you you are in the office or working from home to ensure that you are an integral part of the Diamond team.
Your role with us
Diamond offers a chance to experience a wide variety of systems and enterprise solutions across a diverse customer base. You will be responsible for the first line of support for our clients, from creating new user accounts through to diagnosing complex network issues.
Specific responsibilities include:
- Working within SLA timeframes to provide resolution to problems
- Working with key technical stakeholders to ensure that standards are maintained to the highest possible levels
- Participate in rostered on-call duties
Your skills
You are a natural problem solver who enjoys knowing the technical details about how systems operate. You also have fantastic customer service skills and are comfortable dealing with customers face to face as well as over the phone.
Required Skills:
- Excellent time management skills
- Experience with Windows Operating Systems, TCP/IP networking, DNS, routing and firewall configuration.
- A customer focused attitude to getting the job done properly
- Recently completed Diploma or equivalent industry experience
- Previous retail experience in a face to face customer service role
Industry certification such as Microsoft Certified Associate, Expert or CCNA is highly regarded.
What's in it for you
As part of your role you will have access to all the resources required to assist in gaining industry certifications such as a Microsoft Associate or Expert level qualification. At Diamond IT we believe in rewarding staff for their increased skill and certification and as an added incentive we offer pay increases for when you successfully obtain certain certifications.
What are you waiting for?
Apply now, we want passionate and enthusiastic applications as soon as possible.
Only candidates selected to move on to the next stage of the recruitment process will be contacted.
