Tier 2 Network Engineer - Voice

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! About the Role This is a full-time, permanent position based fully on-site within our Operations Command Centre located in the Melbourne CBD. Please note, this position works across a 24/7, 365 days rotating shift work roster. Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role. Your key responsibilities in this role will include, but are not limited to: Manage the resolution of Incidents across the full range of supported services, specialising in Voice technologies. This includes prioritization, communication, escalation, analysis and review. Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements by the prioritization, allocation, progression, resourcing and appropriate escalation of operational tasks. Constantly monitoring for attacks and intrusions (physical/logical) on Vocus networks Maintain existing documentation, fault management and change management standards Create reports and provide commentary on operational progress/reports for staffing, network performance, PIR's and departmental objectives Perform the role of Major Incident Controller during Major Service Outages, acting as the first point of escalation for operational issues and defining, communicating and implementing escalation plans and fix strategies to restore service to meet service…