Address
Salary- Based at Richmond Road, Keswick
- Client Referrals / Resource Coordination - (Call Centre & Customer Service)
- Permanent Full Time Role
RDNS, a part of the Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.
The Opportunity:
As a Call Centre Trainer, you will design, coordinate, and deliver high-quality training programs that comply with national standards and meet the needs of our organisation. You will assist with updating and maintaining the knowledge management resources and process guides for our call centre staff. You will work closely with the leadership team to support the development and performance of both new and existing staff and foster a culture of customer excellence and satisfaction. You will be part of the Customer Experience team based in SA and play a key role in ensuring our service team is well-trained and supported.
Operating Hours:
This role is Full-time - Monday-Friday
What sets you apart from the rest:
- Excellent communication skills and able to present confidently to a diverse audience
- Able to manage your time efficiently and prioritise tasks in a dynamic work environment
- Experienced in leading the design, development and delivery of effective and innovative learning strategies and training packages
- Strong analytical and reporting skills to track and evaluate learning outcomes
- Proficient in various MS Office applications
- Strong focus on championing a culture of best practice and fostering a culture of continuous improvement
- Eager to learn new information and adapt to changing workflows
- Manage stakeholder relationships effectively in relation to learning outcomes and coaching support
- Skilled at tailoring your teaching style to suit different learning needs and situations
- Cert IV in Training and Assessment or similar, preferred
- Previous experience in health and aged care, while valued, is not a requirement for your application.
- Required evidence of your COVID-19 vaccinations, including booster requirements, or evidence of an authorised medical exemption, to commence employment.
- Police Clearance & Working with Children clearance required. We will assist you through this process.
- A friendly and supportive team that values customer service excellence
- A competitive hourly rate plus superannuation
- Generous salary packaging benefits - save up to $18,550 in tax per year
- A range of health and wellbeing resources and support
- Exclusive discounts on fitness and health insurance
- Free access to our Employee Assistance Program
- Free parking offsite
To submit your application, and to view a copy of the Position Description, click 'Apply'.
Based on RDNS Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.
About Silverchain RDNS Group
RDNS, a part of Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.
Driven by our values of integrity, respect, trust, and compassion, we aspire to create a better home care system for all Australians. Silverchain is a proud member of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected, and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, and culturally diverse and linguistic backgrounds.
We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
Please note that unsolicited applications from agencies will not be accepted.
