Training And Quality Assurance Manager

Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.

Additional information:

• An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.

The Training and Quality Assurance Manager is a pivotal role which contributes to the Sydney Children’s Hospitals Network (SCHN) by ensuring that users of the Patient Billing, Receipting and Debt Recovery system are appropriately trained in a customer focused and timely and efficient manner, thereby assisting revenue generation and cash flow improvement within SCHN.
This senior position takes responsibility for the training of users in the billing, receipting and debt recovery operations in the Transactional Services Department, and throughout the organisation, to ensure quality service delivery to patients and their families, staff and clients of SCHN.
The Training and Quality Services Manager will use their knowledge and experience to consult, facilitate, deliver and implement Training and education to operational staff, Clinicians and other hospital professionals in the patient billing system. The position will promote the system, and work in association with the Systems Data Manager, to identify and respond to service requirements. With strong problem solving skills, this role identifies potential issues, develops and implements strategies to ensure these are resolved in a professional manner. This position plays a key role in maintaining relationships with other departments in SCHN and requires a full understanding of business and operational aspects of service delivery.
The Children’s Hospital at Westmead, together with the Sydney Children’s Hospital at Randwick, forms the Sydney Children’s Hospitals Network (SCHN).
Our aim is to provide relevant, innovative and dynamic health service for all children attending our facilities.

SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.

All NSW Health workers are required to have completed a primary course (2 doses) of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.​

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.