Training Coordinator

You'll connect Queensland. We'll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our team:
Our Operational Services Team play a crucial role in the organisation where they oversee the training, master rosters and recommend system improvements for our Onboard and Station Customer Service division.
As the Training Coordinator, you will work closely with two other Training Coordinators (one based in Brisbane and the other based in Rockhampton) as well as the Customer Policy and Training Adviser to ensure training compliance is met.
You will also be responsible for developing and implementing various training initiatives and requirements. Some of the exciting current or upcoming projects of work include transitioning to digital learning / assessments, customer service and leadership training.
This is a permanent full-time position based at platform 10 at Roma Street Station.
Why join our team?

• Base annual salary $108,800 + 12.75% super
• Work in a fast-paced, vibrant, operational area with a supportive and dynamic team environment
• Exceptional opportunities to contribute to the growth and the development of training (e.g. opportunities to improve the materials and find improvements and efficiencies on how training is currently delivered, looking at new systems etc)
• Exciting opportunity to interact with regional team members statewide including those in remote areas (e.g. Normanton)
• Free rail travel to and from work

About the role:

• Coordinate the development and implementation of the training strategy and training programs
• Analyse data to identify skill gaps to develop new training material, determine formal assessments and training requirement packages
• Use the Learning Management System (LMS) or similar systems for compliance reporting and provide regular reports on updates to key stakeholders

Facilitate training programs and participate in training related activities

• Some travelling will be required to complete audits onboard the Queensland Rail Travel long distance train services or at depots

For full position responsibilities please read this
To be successful in this role you will be a resilient, transformative thinker who is ready to hit the ground running in a fast paced and agile environment. In addition, you will require:

• Stakeholder engagement: ability to foster and develop strong working relationships across a large organisation with numerous stakeholders
• Training Coordinator experience: extensive experience in developing and co-ordinating development plans and training programs ideally within the travel /tourism and/or hospitality industry
• Qualification: you will currently hold, are currently working towards or be willing to obtain a Cert IV in Training and Assessment (TAE40116 or TAE40122)
• Technical Skills and Experience: experience in online systems including Cloud Assess, Learning Management Systems (LMS), mentimeter and other relevant e-learning systems is highly desirable but not essential
• Communication: confident communicator who can collaborate, influence change and negotiated across all levels of the business including with management
• Planning and prioritisation: highly organised with the ability to manage multiple and competing priorities and projects

Please apply to Training Coordinator (7045) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 3rd of March 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution - Click for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.