AddressPolicelink is a non-urgent contact centre that provides service to the Queensland community. You will play a pivotal role in establishing Policelink Townsville. Our Brisbane office is staffed by Client Service Officers, Team Leaders, Police Officers and a range of corporate staff who all contribute to the delivery of service to the Queensland community and Queensland Police Service.
This position is currently located in Townsville City however will be relocating to the purpose built Kirwan Police Facility in late 2025.
The core capability requirements for this role are:
- Conduct needs analysis in conjunction with Policelink management to determine training requirements of Policelink staff and contribute to the development of strategies to meet these requirements.
- Develop and deliver training and development programs in accordance with policies, best practices, procedures and standards.
- Undertake assessment of staff and prepare reports based on these assessments.
- Contribute to the development, implementation and evaluation of training policies, best practices, procedures and standards.
- Undertake the assessment and evaluation of internal training and development programs.
- Establish and maintain information management and other administrative systems to monitor the training and assessment of Policelink staff.
Role Requirements:
Qualification:
- While there are no mandatory requirements for this role possession of a Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly regarded.
Other:
- Some intrastate travel may be required.
Applications to remain current for 12 months.
