Training Specialist

Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care!

The Training Specialist is responsible for the preparation, delivery, assessment and evaluation of the relevant training program to employees.
 

Key Responsibilities

• Oversee, participate and conduct the training program, including initial onboarding of new starter groups, refresher training and new product/client launches.
• Participate in and contribute to the continuous validation and revision of training packages and programs.
• End to end support and supervision of new starters in the completion of mandatory courses as per their Training Plans and course schedules.
• Oversight and delivery of courses in accordance with training packages.
• Accountable for the coordination and escalation of all operations training compliance.
• Support and supervise students to complete their courses as per their Training Plans and course schedules.
• Deliver courses in accordance with Training Packages and industry requirements.
• Ensure employees and employers satisfaction benchmarks are met or exceeded.
• Maintain oversight of internal and external (client) training systems to ensure compliance.
• Attend meetings and other engagements relevant to training programs, products and promotions.
• Strong stakeholder management capability.
• Participate and contribute in internal and external audits relevant to training and compliance.  
• Maintain accurate employee and course records and complete all required reporting.
• Contribute to continuous improvement of the Training department and wider organisation.
• Completing, filing and uploading training records

Essential

• Experience within the Aviation/Airline Industry, in above and below wing operations.
• Prior experience in Training and/or Compliance. 
• A valid Australian driver license.

Desired:

• A valid Aviation Security Identification Card (ASIC), or the ability to successfully obtain one.
• A valid authority to Drive Airside Card (ADA), or the ability to successfully obtain one.
• Certificate in Training and Assessment or equivalent relevant Industry experience.
• Senior First Aid Training

Skills

• Competent in the operational requirements of Ground Handling
• Understanding of the Aviation Industry.
• Excellent organisational and time management skills.
• Strong ability to multi-task, prioritise and meet deadlines.
• Customer focus to deliver exceptional service.
• Ability to adapt to changing priorities and situations.
• Able to work well in a fast-paced team environment.
• Health and Safety Training.
• Manual Handling procedures.
• Fire Warden Training.
• Ability to resolve conflicts.
• Capable of Incident Report writing, in plain and clear English.
• Intermediate skills for Microsoft Office Suite. 
• Ability to encourage and foster a strong culture of Safety reporting both in Operational and non-operational areas.