Transformation Program Director

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

About The Role

The purpose of this role is to lead and manage the successful delivery of multiple Data, Member Experience & Personalisation program streams within the Evolve Transformation Program, providing the following outcomes to achieve the HCF Strategic plans for 2025 and beyond.

This is a 2 year max term opportunity.

Responsibilities

The responsibilities of this role include but are not limited to the following:

Lead program delivery teams to deliver the strategic goals of the organisation by:

• Leading and enabling project manager direct reports to manage projects end to end
• Developing program budgets and forecasts for internal and external resources and technology assets and ensure projects adhere
• Investigating complex issues and identify appropriate mitigation strategies to resolve and overcome problems or obstacles related to the project initiatives
• Applying continuous improvement of current processes to reduce costs and increase efficiency
• Delivery of complex cyber security programs, such as threat detection, incident response, risk management, and compliance.
• Facilitating business unit engagements for new and inflight delivery programs to ensure requirements are understood and needs are being met
• Responsibility for the end-to-end implementation of new systems and major system upgrades
• Management of all evolve digital operations and processes within agreed budgets, including estimation, funding, expense optimization, alignment of resource, and tracking across programs of work
• Working with Evolve GM and CIO on selection of appropriate systems for integration and appropriate partner engagements.
• Management of vendor / partner work including statements of work for those engaged in the program
• Managing a cross-functional team of Architects, Project Managers, Developers, Business Analysts, SME(s), Testers, Change Management, and external vendor / partner delivery resources within program scope
• Supervise all project managers and team staff involved to provide feedback and resolve complex problems.
• Develop ways to enhance efficiency and productivity of procedures and people within program.
• Establish and communicate effective project escalation, management and resolution protocols.

About you:

To be successful in the role you will have the following:

• Demonstrated experience in management or degree in Computer Science
• Experience in Enterprise Project Management
• Experience in procurement and negotiations for successful outcomes
• In-depth knowledge of the business processes and functions in a corporate setting
• Industry knowledge of Private Health Insurance, Life Insurance and Health/Wellbeing Services.
• Desirable Technical skills in Adobe AEM platforms with CMS knowledge
• Experience in UI/UX development process
• Experience in Salesforce CRM, MuleSoft / API-led integration, and Marketing Cloud
• Experience in React Native Mobile App Development / Delivery knowledge and lifecycle management.
• Experience in Customer Data Platforms and analytics, data-driven loyal rewards and personalisation
• Experience in Web/App development and delivery for member experience improvement
• Experience in Member data privacy, security and protection best practices including identify validation, authentication, encryption and tokenisation in member experience app and data flows.
• Expertise in agile practices preferably in SAFe would be highly desirable

Benefits

• 50% subsidy on HCF Private Health Insurance
• Flexible working arrangements including the opportunity to work from Home (WFH), hybrid or from our modern Sydney offices.
• 18 weeks Parental Leave for all new parents
• Mental Health & Wellbeing programs
• Discounts on HCF’s suite of products, life, pet, travel, and general insurance

A career with us – How to apply

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.