Transport Scheduler & Communications Officer

STAR Community Services is looking for an enthusiastic and dedicated Transport Scheduler & Communications Officer to join our team in Cleveland.  STAR Community Services LTD is a leading not-for-profit organisation providing transport, aged care, and disability support services to the elderly, frail, and those with disabilities. We are proud to support members of our community enjoy a healthier, independent life. We are currently servicing Redlands, Ipswich, Logan, Gold Coast & Toowoomba areas.

What you'll be doing

This position manages the scheduling and radio communications requirements for the organisation.  As a Scheduler & Communications Officer, you will have experience in the Community Services industry demonstrating professionalism, punctuality timely and effective resource allocation across service areas to deliver high quality support to clients.  You will have excellent communication skills, be confident with a friendly demeanour, and have a mature outlook, problem solving skills, an ability to listen and work respectfully and appropriately with people from diverse backgrounds You are looking to work with a quality driven organisation with a strong client focus, putting the client at the centre of everything you do. 

What the role involves:

• Management of the radio communication program, communicating to drivers around client cancellations, client adds, change of pick-up/drop off or other.
• Manage changes necessary to daily Driver manifests for cancellations, new trips or trip changes, late changes and emergency add-ins to daily schedules 
• Rotate between scheduling and the radio operations – ensuring continuity of service with daily operations in collaboration with drivers
• Be on call fortnightly in rotation with colleagues, responding to work needs outside the ordinary spread of working hours.
• Complete multiple tasks while adhering to deadlines, in order to boost efficiency and client satisfaction
• Manage the daily scheduling program, finalising the vehicle runs and Driver manifests for the following working day 
• Maintain effective, sound and healthy communication with a wide range of people at various levels within STAR, its clients, your team and external stakeholders

Qualifications & Experience

• Entry point for a diploma without experience OR
• An appropriate certificate relevant to the work required to be performed OR 
• Will have attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required OR
• Appropriate on-the-job training and relevant experience
• Knowledge and experience of current requirements of radio communications in a similar environment

Is this you?

• Have excellent interpersonal skills, be non-judgmental, be fair, patient, have a willingness to listen.
• Work independently, and as part of a team.
• Be people focused and work in partnerships.
• Value diversity and be respectful at all times.
• Be committed to professional and ethical conduct.

The Rewards: You will have the opportunity to work with a well respected organisation that has been providing services to the community for 28 years.  Working with STAR will put you in a position where opportunities for growth and development along with financial and non- financial benefits will be awarded.  If you want to join an award winning organisation, which is ever growing and contributing towards exceptional service delivery to our community, then STAR Community Services is for you.

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.