Transport Support Lead

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs).  Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.  By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

The Role

Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution.  As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.

The purpose of the Transport Support Lead role is to drive the creation, implementation, adoption and governance of standardised and consistent transport policies, procedures, processes, and compliance, in addition to leading the Transport Administration function so that JB Hi-Fi Group can maintain safe and efficient transport networks and ensure optimal carrier performance and market leading B2C and B2B delivery capability.

Key Responsibilities include, but are not limited to:

• Leading the day-to-day operations of the team, through providing clear role accountability, coaching and direction
• Develop, control, execute and drive compliance of standard and consistent transport related operating policies, procedures, processes and guidelines throughout the group
• Drive a safety culture through transport processes and provide reporting on COR incidents across the Group
• Manage the carrier audit schedule and communicate requirements to all parties, support or undertake audits and monitor the completion of corrective actions
• Lead the transport administration function including accounts payable and customer damage claims that result from carrier negligence

About You

You will have strong financial and business acumen and be comfortable embracing change, resilient in overcoming challenges and flexible in adjusting priorities, while maintaining a proactive approach to continuous improvement.

You will also have:

• 5 years’ experience in logistics leadership roles
• 3 years’ experience in transport operational leadership roles
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
• Experience in retail logistics (desirable)
• Experience with freight management systems and leading administrative functions (desirable)
• Knowledge of the Australian Consumer Law (desirable)
• Experience in conducting audits and managing corrective actions (desirable)
• Experience in delivering compliance training (desirable)
• Knowledge of the transport industry, transport equipment and relevant legislative and regularly requirements such as Chain of Responsibility (desirable)

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!