Euro-Center Sydney has an open position for a full-time Claims Consultant based in our Chatswood office.
Euro-Center Sydney is a regional office servicing claims in Oceania and Japan for various international health and travel insurance companies. We are handling insurance and local assistance claims with a high professional standard in a multi-cultural and international office environment. Our office works in liaison with our global customers, members, as well as Euro-Center Assistance platforms and local Euro-Center offices around the world. Our head office Euro-Center Holding SE is headquartered in Prague.
Responsibilities include:
- Claims and assistance services
- Answering incoming phone and email enquiries
- Communication & logistics arrangements for medical Insurance Claims.
- Good communication and liaise with medical providers throughout Oceania and Japan.
- Data Entry: efficient start to end claims assessment and invoice processing.
- Provide friendly and outstanding customer service
- Respond to enquiries in a timely and efficient manner
- Prioritise and facilitate urgent assistance services
- Work efficiently in a multilingual and multi-cultural team
Essential:
- Fluent in English & French (verbal and written)
- Must have long-term current Australian working rights (Visa)
- Excellent phone and communication skills
- The ability to multi-task and work well under pressure
- Excellent attention to detail
- A good work ethic and a friendly and positive attitude towards teamwork
Advantageous:
- Medical / Nursing / Healthcare services experience
- Other language skills: Arabic, Japanese, German or Scandinavian
- Insurance / office administration / claims experience
We offer:
- Multilingual and multi-cultural environment
- Supportive and collaborative team
- On the job training
- Centrally located office next to Chatswood train and metro station.
- Regular social events
- Flexible work environment