AddressAbout Us
VicTrack is the custodial owner of Victoria’s rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.
When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.
Benefits
- Free travel on all public transport – Trains | Trams | V/Line
- 17.5% leave loading
- 1 x Extra day off (EDO) per month
- Flexible work environment | hybrid work
- Stable work environment - Victorian Government state-owned enterprise
- 16 weeks paid parental leave (36 unpaid)
- Comprehensive health & wellness programs
- Free access to on-site gym and end of trip facilities
- Training and development opportunities to help you grow and develop your career
The challenges of our fast-growing sector put our people at the front of some of Victoria’s most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation.
The Role
The Utilities & Services Processing Administrator is responsible for ensuring all phases of the application process are transparently progressed through the relevant steps including invoicing, stakeholder engagement, technical compliance check, records update and Agreement creation. These steps are in place to ensure that all risks are mitigated as reasonably practicable for VicTrack, and current and future transport requirements are not impacted.
This position requires a customer service approach to ensure timely and courteous communication with third parties so that new applications are completed allowing works to commence.
Key Responsibilities:
- Receipt incoming Applications, disseminate data and facilitate the Licencing process
- Contribute to Weekly Team Meetings and at individual Monthly Meetings
- Be proactive with stakeholder communications
- Maintain documents, databases and other work records as required
- Provide contingency cover for team member absences by maintaining awareness of shared workload
- Manage workload to ensure timely responses are provided to VicTrack customers in accordance with the VicTrack Customer Service Charter
- Escalate process and customer issues to the Utilities & Services Manager, driving continuous improvement initiatives to the process
- Participate in a continuous education program for Utilities and Services customers which includes raising awareness of the risks and hazards faced by the railway owners, operators and patrons
Knowledge & Experience:
- Reasonable understanding of the rail environment to allow effective collaboration and consultation with stakeholders
- Ability to accurately invoice and collect fees related to the relevant application
- Basic understanding of the privatised rail and tram environment is desirable
- Demonstrated proven ability to analyse data and take prompt and positive corrective action
- Demonstrated ability to handle multiple ongoing processes effectively
- Demonstrated proven ability to address and resolve issues within tight timeframes
- Support for and participation in continuous improvement
To Apply
If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.
Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.
Closing Date: 20/07/2024
***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT
