Venue Events Manager - Nissan Arena

ABOUT NETBALL QUEENSLAND

Netball Queensland (NQ) is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout Queensland. 

We take seriously our position as custodians of netball in Queensland and embrace our responsibility to promote inclusion, gender equality and diversity. Our Reconciliation Action Plan launched in April 2022 has formalised our commitment to reconciliation by embedding a framework to turn our intentions into practical, meaningful actions and outcomes. 

At NQ our purpose is to enrich lives through netball, and we aspire to be the most played and supported sport in Queensland. Our 2023 - 2025 Strategic Plan defines what ‘winning’ means for our organisation and outlines the choices that will make it happen and create value. 

The incredible Nissan Arena is the home to our history-making Queensland Firebirds netball team as well as NQ's operations and delivery of community sport and major events. 

As we strive for our Queensland Firebirds to be Queensland’s favourite sporting team and work to build thriving netball communities, we know that we must assemble the right team. A career at NQ represents a unique opportunity to succeed in a high-performance environment while enjoying a flexible work culture and directly contributing to the sustainability of netball in Queensland.

THE OPPORTUNITY

To succeed in this role, you need to love the energy and dynamic environment of venue and events. You will be known for your high energy, your organisational skills, your ability to multi-task and problem solve. You remain calm under pressure and get a sense of joy from hitting deadlines and getting a job done well.

The Venue Events Manager is responsible for all event management and operational elements of event delivery within Nissan Arena. This includes community events and a range of elite sporting events. 

In this role you will be responsible for managing event elements, including planning and delivery of operational aspects for each event, administration and event logistics and stakeholder management. You will also be required to contribute to the workplace, health and safety of our venue to ensure that all events are delivered in a safe manner for staff, contractors, participants, fans and visitors. 

As the Venue Events Manager, you will work closely with a diverse range of external stakeholders as well as collaborating with a cross functional internal team to ensure Nissan Arena delivers leading event experiences. 

Reporting to the Head of Venue Operations and with four (4) direct reports as part of the wider venue team your work will directly contribute to Netball Queensland’s objective of creating an iconic indoor sports entertainment venue for participants and fans. 

RESPONSIBILITIES

• Work with the Nissan Arena team to ensure all event management and operational elements of event delivery within the venue are conducted in a professional manner and in accordance with Venue Hire Agreements, Event Orders and client expectations;
• Management, development and mentoring of direct reports
• Budget development, management and adherence to venue budget targets (Major & Minor Events, relevant contractors and related accounts) 
• Finance and invoice management (overdue accounts)
• Work with the Nissan Arena team to ensure that the venue/event is safe to operate and that any risk/maintenance/safety issue are reported and actioned immediately; 
• Establish strong client relationships, proactively address any issues and ensure all events are delivered to the satisfaction of the client.
• Major Event Management and Reporting (Bullets, Firebirds, Boxing, Cheer, Other) generally Event Lead (but also 2IC depending on roster and growth opportunities for others) 
• Minor/Bespoke Events Oversight and Management
• Reviewing documentation of procedures and processes for event management 
• Adherence to CCTV policy
• Update event calendars and attendance data and report numbers to stadiums QLD monthly;
• Manage Logistics team including rostering, timesheets and task management.
• Risk assessments for major and minor events 
• Oversee rostering of casual & permanent staff to align with venue requirements 
• Lead client Event Meetings for minor/major events 
• Manage   supplier meetings with Catering, Cleaning, Ticketek, Surevision  
• Chief Warden / Deputy Chief Warden responsibilities in case of an emergency
• Support the HOVO with the day to day running of Nissan Arena; 

ABOUT YOU

• 2-4 years’ experience working in venue or event management within the sports, arts, cultural or entertainment industries;
• Relevant tertiary level qualifications are highly desirable but not essential;
• Excellent Microsoft Office skills and experience with booking systems/CRMs is beneficial;
• Solid understanding of WHS issues and an ability to contribute to a safe and healthy workplace particularly in a venue environment;
• Demonstrated experience in negotiating and managing a diverse range of stakeholders, including ability to build relationships and elicit cooperation of people.
• High level interpersonal, verbal and written communication skills that allow effective positive relationships at all times with internal and external stakeholders.
• Team player with the ability to work autonomously or under minimal supervision to meet deadlines.
• Current First Aid and CPR certificate or be able to obtain qualifications as soon as possible and before commencing employment with Netball Queensland.
• Current Blue Card or be able to obtain qualifications as soon as possible, and before commencing employment with Netball Queensland

WHY WORK FOR NETBALL QUEENSLAND?

To achieve the vision of becoming a “world-class sports organisation respected for transforming lives through netball”, Netball Queensland must have the best and brightest team on the court. Your reward for stepping into this challenge will be:

• Culture: a high-performance culture defined by NQ’s values and accepted behaviours and norms
• Flexibility: a hybrid work model that recognises the benefits of working in the office and working remotely
• Family: 18 weeks paid primary carer leave and 4 weeks paid secondary carer leave
• Wellness: access to employee assistance programs and a fully equipped high-performance gym 
• Growth: professional development opportunities and a strong commitment to support your career growth
• Reward and Recognition: remuneration reviewed annually in line with our performance review and career discussion process, regular feedback provided and wins celebrated
• Facilities: modern office facilities in Nissan Arena
• Location: easily accessible location with onsite parking and public transport
• Benefits: tickets to events at Nissan Arena and sponsor discounts
• Social: social committee who organise quarterly all-team events

And above all, the opportunity to directly impact the great game of netball and ensure its sustainability for generations to come!