AddressAbout Us:
Tiger Lane, inspired by the vibrant hawker centres of Asia, is an innovative dining precinct within the Canberra Centre. Featuring nine distinct dining outlets, we offer a culinary journey through Japan, South Korea, Southern China, Northern China, and Southeast Asia, all under the guidance of one of Australia’s most celebrated chefs. Our unique space is designed to reflect the diverse cultures and cuisines of Asia, providing guests with an immersive and unforgettable dining experience.
Key Responsibilities and Major Areas of Responsibility
Staff Management:
- Lead, manage, and train restaurant staff, including recruitment, scheduling, and performance evaluations.
- Ensure high standards of customer service, aiming for guest satisfaction and business growth.
- Monitor and evaluate staff performance, providing feedback and recognition.
- Address customer complaints promptly and effectively, ensuring swift resolution.
- Prepare and manage staff rosters to maintain optimal staffing levels.
Operational Procedures:
- Oversee the day-to-day operations of the assigned dining venue, ensuring proper order of service and section maintenance.
- Ensure daily cleaning and maintenance duties are performed to high standards, using checklists for consistency.
- Quickly identify and rectify menu, POS, or wine list discrepancies.
- Reconcile cash registers and credit card transactions at the end of each shift.
- Maintain premises and walkways clean and free of obstructions.
- Report maintenance or repair needs promptly and ensure compliance with health, safety, and regulatory requirements.
Customer Service and Quality Control:
- Ensure outstanding guest service and promptly address customer inquiries and complaints.
- Maintain high standards of food quality, presentation, and safety.
- Monitor the freshness and quality of food products, coordinating with the kitchen to reorder or discard items as needed.
- Monitor customer feedback and implement improvements to enhance the dining experience.
Financial and Marketing Responsibilities:
- Develop marketing and promotional strategies to attract and retain customers.
- Analyze financial reports monthly, manage budgets, and take necessary actions to achieve revenue and profitability goals.
Kitchen Coordination:
- Maintain open communication with the kitchen team regarding menu updates, changes, and daily specials, ensuring accurate information is shared with waitstaff.
- Monitor freshness and quality of food products, including milk, citrus, and bar garnishes, coordinating with the kitchen for reordering or disposal.
Team Development and Environment:
- Foster a positive and collaborative work environment.
- Encourage teamwork and professional development among staff.
- Lead by example, demonstrating strong work ethics and dedication to service excellence.
Benefits:
- Competitive salary and performance-based bonuses (KPI incentives)
- Opportunities for professional development and training
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
