Venue Manager @ Bounce Osborne Park

BOUNCE is a fast growing, category leading and culture-led business. 

BOUNCE venues provide a range of indoor activities based around trampolining, and adventure-challenge features.

Our business has a powerful brand and culture with world-leading customer satisfaction (NPS), built around our unique customer experience proposition.

We are a truly brand and culture led company that is built around unlocking the passion and talents of the diverse characters who are driving our exciting growth journey. 

We are seeking to have a significant social impact - Inspiring Movement, Self-Expression & Human Connectionon a mass scale, driven through our values Unity, Accountability, Passion and Keeping it Fresh.

A Venue Manager at BOUNCE runs a multi-million-dollar active entertainment business within a supportive network of national and international venues. 

A central Head Office team provides leadership, systems and support around sales, marketing, finance, and people and culture.

Each BOUNCE venue welcomes over a million customers annually, delivering world-leading customer experience through a team of passionate staff that are developed and coached by the Venue Manager and venue leadership team.

A Venue Manager role at BOUNCE is an opportunity to engage with and learn from a dynamic business every day. Reporting to a Regional Manager, you’ll take charge of motivating and developing a young team, ensuring continuous growth and development for them throughout their BOUNCE journey and leading the venue to ongoing success. Your day-to-day responsibilities will include but are not limited to:

• Taking responsibility for working to achieve KPI goals such as sales, occupancy rates, Safety, COGs and average spend, implementing strategies to improve these areas.
• Having a passion for improving venue sales and repeat visitation.
• Being a leader for safety in the venue by overseeing the implementation of safety initiatives, and accurately following and directing procedures in venue
• Coaching and developing your venue staff and supervisors aged roughly 16-24 years old, ensuring growth and development is accessible to all.
• Reading, responding, and acting upon customer feedback to continue enhancing the experience of guests in the venue and following up with team members.
• Managing expenses and keeping all controllable/variable P&L expense line items within budget
• Maintaining clean and safe venue presentation
• Cash handling, customer service, food preparation and safety implementation

As the Venue Manager, you will be playing an integral part in the setup, launch and ongoing success of a brand new venue for BOUNCE. Tied to this will be the managing of the day-to-day operations and KPI’s, including:

1. Managing the venue’s sales budget
2. Labour to sales budget
3. Customer feedback/NPS score
4. Safety management
5. COGS 
6. Staff engagement/NPS score.

As Venue Manager you will be trained in world’s best practice customer service delivery and venue management systems.

Your personal growth will be encouraged and supported by a highly structured operating system and personal development plan shaped and delivered with your Regional Manager. You will become adept in managing a range of systems, tools and drivers to deliver predictability of business performance across a holistic range of KPIs. 

Work in an awesome culture with a wide range of accessible support.

Additionally, you are entitled to a generous bonus structure, only 1 weekend day of work required, Bonus Day Off (BDOs) once a month and limited night work only on occasion. Don’t forget the free BOUNCING at any BOUNCE location nationwide along with discounts for friends and family.

Does this sound like you?

• Strong, proactive and solution driven communication skills with an ability to work with their team and lead from the front.
• Ability to work under pressure in a fast-paced environment.
• Strong experience in team leadership and people management, particularly leading people aged 16-24
• A champion for an exceptional customer experience, with the ability to coach and mentor others.
• A commercial mindset, with the ability to actively manage and work towards KPI’s, specifically in relation to sales, customer experience, labour management and safety.
• Ability to follow and execute to standard operating procedures, whilst also being able to provide insights and ideas as we strive to constantly upgrade our systems.
• Willingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintained.
• Ability to create and maintain strong relationships with Head Office departments and national management teams.

I’m interested!  What’s next?

If you have the experience, drive and commitment to get the best out of this opportunity we’d love to hear from you.

Click on the apply link below and submit your cover letter and a current CV.