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SalaryAt Netball NSW we have an exciting job opportunity for a Full-Time Permanent Venue Operations Manager. Join our team and be part of the home of Netball in New South Wales, where passion meets purpose in the heart of Sydney's sporting precinct located at Netball Central.PURPOSE OF THE POSITIONNetball Central is New South Wales’s leading purpose-built netball facility. The Venue Operations Manager is responsible for managing the day-to-day operations and functions related to the Netball Central assets and services necessary for events, bookings and program delivery in order to maximise venue use and safety for all patrons onsite.Reporting to: General Manager - Venue OperationsNETBALL NSW OVERVIEWNetball NSW is a not-for-profit organisation, governed by a Board of Directors and managed by professional staff. Netball NSW is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout New South Wales and is a member organisation of Netball Australia.Netball NSW provides the framework for approximately 115,000 registered members and over 150,000 total participants to enjoy netball at all levels throughout New South Wales. Our sport continues to grow both on and off the court and much of this success can be attributed to the wide range of programs, facilities and services Netball NSW offers to its members and participants - from the grassroots level through to the elite, professional level.Netball NSW has a proud history of elite netball teams and athletes’ performances in national and international competition. Over 300 athletes have proudly represented NSW in elite competition since the inception of the national netball league in 1997 and then the ANZ Championship. 2017 saw the introduction of the Suncorp Super Netball, the top Australian domestic competition which includes two NSW elite teams, the NSW Swifts and GIANTS Netball.ABOUT NETBALL CENTRALHome of Netball NSW, NSW Swifts & Giants NetballNetball Central is New South Wales’s leading purpose-built netball facility, opening its doors to the public in 2015. Based in New South Wales’s premier sporting precinct of Sydney Olympic Park, it is not only an elite netball facility, but also lends itself perfectly to hosting a wide range of community, corporate and sporting functions, and events.It is home to Netball NSW, the governing body of netball in NSW, and is also the training base of our representative and elite netball teams, including the NSW Swifts and GIANTS Netball.Netball Central has six state-of-the-art timber sprung floor courts, custom-made to support netball performance. The courts also lend themselves perfectly to other sporting activities including basketball, volleyball, badminton and more, as well as events such as dance recitals, performing arts rehearsals, trade shows and exhibitions.KEY RESPONSIBILITIESOperational Venue Management
- Assist the GM - Venue Operations with implementation and monitoring of effective Venue Operations policies and procedures.
- Ensure the facility and equipment is maintained in a clean, safe, and tidy manner at all times.
- Prepare courts for sports bookings and assist external users with any extra equipment needs including line marking of sports courts as required by different hirers.
- Ensure the facility is prepared for the scheduled event / booking / day, as per booking system.
- Execute correct security procedures upon arrival or departure, including alarm activation/deactivation, external perimeter check, and internal facility check (i.e. doors, windows, lights and toilets).
- Basic cleaning duties as required.
- Work closely with the Venue Maintenance & Cleaning Coordinator to ensure that a high level of cleanliness is maintained in the venue and associated areas at all times.
- Ensure that the function room facilities are left fit for purpose for use by all users after every booking.
- Ensure all contractors are inducted and sign in / out as required, prior to commencing any works.
- Ensure Contractor specific documents are uploaded/updated onto MYBOS contractor software as required.
- Conduct regular contractor inspections to ensure, correct signage and barriers are in place and that works after being completed in a safe manner.
- Work closely with your GM & Bishops Facilities Services to ensure Scheduled repairs and maintenance and other venue works are completed inline with our AFSS compliance requirements.
- Ensure assets, plant and equipment are serviced and maintained as per the asset management plan.
- To ensure all repair and maintenance and contracted works are quoted for PO’s are raised and invoiced on time.
- To carry out necessary administration tasks, including use of computers and software as prescribed.
- Liaise with external contractors including Fire, HVAC, Hygiene, waste collection and pest control to ensure monthly servicing is booked in as per the Planned Maintenance Schedule.
- Liaise with internal stakeholders regarding any upcoming works and changes or impacts to access or venue usage.
- Collate and log all injury / incident reports monthly according to WHS compliance and as a key member of the Health & Safety Team.
- Attend weekly Venue Operations team meetings to discuss upcoming works and report back on action items.
- Complete a monthly contractor services report for the GM Venue Operations and highlight any major issues or concerns.
- Cover reception duties when required.
- To work closely with our Netball NSW IT Service Provider, and as necessary, be the site contact and assist with general IT support enquiries for Netball NSW Staff.
- Ensure all NNSW IT processes are implemented and monitored regarding new stock orders and that new account set up is completed on time.
- Ensure all asset registers and internal distributions lists are regularly updated.
- Ensure IT Offboarding of staff is completed correctly and signed off by the respective EGM.
- Provide a monthly IT services report calling out issues or additional services required/provided.
- Netball NSW Executive and Management teams
- High Performance teams and support staff
- NNSW Archivists
- External venue hirers
- Tenants
- Contractors & tradespeople
- Guests
- At least 3 years’ experience in a similar role
- A high level of computer expertise covering word processing, presentation software and Microsoft Office.
- Event and Venue Operations experience.
- Contractor & Asset management experience.
- Current driver’s license.
- Working with Children Check (WWCC)
- Proof of Covid-19 Vaccination
- Exceptional customer service orientation demonstrating professionalism to address customer needs in a timely manner.
- Ability to multi-task and focus on several issues simultaneously.
- Exemplary and demonstrated written and verbal communication skills.
- Motivated and proactive with an ability to use initiative to solve problems.
- Attention to detail.
- Ability to meet deadlines in a challenging work environment.
- Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner
- Professional, adaptable and proactive attitude.
- Ability to work autonomously and possess superior organisational skills.
- Problem solving
- Customer focus
- Passionate and prepared to go above and beyond.
- Work Health and Safety.
- Commitment to Netball NSW Values
- Additional leave day for your Birthday;
- Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station;
- NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
- Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
- Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
- Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball, soccer and touch footy.
- Working with Children / Working with Vulnerable People Check
- Drivers Licence
