Venue Service/ Restaurant Manager

Welcome to the heart of intense, mouth-watering flavours of Southern Italy. Located in the prime areas at Cremorne and Carlton in Melbourne, Ms Frankie extends an incredible dining experience through our simple, honest, and traditional food. A chance to get you closer to a taste of our family traditions! Our food, Our service, and Our people are & will always be our heart and pride.

Role description:

An exciting opportunity has become available to support the Ms Frankie business in creating and building around best-in-class guest experience.  You will help us drive and deliver highest quality guest experience through premium service, epic vibe, and always be looking to elevate the brand values. You will execute the brand story-telling to our guests & crew, you will be involved in planning, coordinating, delivering and managing the FOH operations flow, and analysing the sales and effectiveness of the overall venue.

Day to Day:

As a service professional, you will have a diverse range of hospitality and engaging skills and the ability to demonstrate the following:

·     Be the voice of the Ms Frankie brand by leading from the front in creating finest guest experience.

·     Cultivate and build an exceptional company culture to brand values.

·     Maintain a vibrant and inviting atmosphere and ensure our venue is always on point.

·     Embody the work and deliver to brand standard.

·     Plan and achieve the venue sales target, against the monthly-, quarterly-, and yearly-budget.

·     Collaborate with key stakeholders across the business.

·    Manage strong financial acumen; initiate and execute growth strategies to increase sales on an ongoing basis.

·     Coach and nurture staff with a strong focus on maintaining a high-performance team.

·     Monitor and report on staff performance.

·     Learn and execute the deliverables to brand standard with restaurant compliance practices.

·     Respond to venue calls and emails promptly.

·     Collaborate with the team in pre-planning the large group/exclusive events at the Venue.

·     Oversee stock control and order beverage & non-perishables on demand and to budget.

·     Manage the venue and always uphold the reputation of the company’s brand.

Skills needed:

·     An interest or passion in creating the best-in-class guest experience.

·     Exceptional service skills with excellent communication and interpersonal abilities.

·     Strong understanding of management.

·     Experience in managing venues and using system such as Abacus, Sevenrooms, or similar.

·     Highly adaptable and able to perform in high-pressured service periods.

·     Ability to work collaboratively across all departments (Service, Leadership, Front & Back of House).

·     Highly attentive to detail.

·     Self-motivated and able to work to and meet deadlines with strong organisational skills.

·     Energetic, positive and a great team player.

·     Must have: i) RSA certificate, ii) Valid working right visa, iii) Food safety Certificate.

We are proud to be Ms Frankie – bringing people together and we know you will be too.

Reporting to the Operations Manager. This role is a full-time position.

Interested applicants are encouraged to apply. Start your journey with us today and let's #GrowTogether.

• Looking for candidates available to work:
  • Tuesday: Evening, Afternoon
  • Wednesday: Evening, Afternoon
  • Thursday: Evening, Afternoon
  • Friday: Evening, Afternoon
  • Saturday: Evening, Afternoon
  • Sunday: Evening, Afternoon
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 07 May 2024
• Expected salary: $75,000 - $85,000 per year