AddressVinnies Assistance Coordinator
Are you passionate about making a positive impact on the lives of individuals in need?
The St Vincent de Paul Society (SA) Inc, a major international charitable and voluntary organisation operating in South Australia since 1884, is seeking a dedicated and compassionate Vinnies Assistance Coordinator to join our team. Reporting to the General Manager - Organisational Support, this role offers an exciting opportunity to contribute to our mission of providing impactful support services across South Australia to the individuals we assist.
We operate through our local member networks, known as Conferences, which span 60 communities throughout the state, and through our Special Works.
This role is suited to someone with genuine compassion, high-quality administrative and business support skills, an understanding of community services, and a commitment to fully support the Catholic Ethos of the Society.
Key Responsibilities:
As the Vinnies Assistance Coordinator, you will play a pivotal role in supporting the delivery of impactful assistance services. Your responsibilities will include:
- Leading call centre staff and volunteers to efficiently manage assistance requests, ensuring timely referrals to Conferences, hubs, or relevant programs and services.
- Collaborating closely with Conferences, members, and volunteers to ensure seamless provision of support services to the people we assist.
- Coordinating efficient systems and processes to enhance the experience of those we assist.
- Assisting in Conference operations as directed, providing hands-on support and ensuring alignment with Society objectives, values, and ethos.
- Inspiring and leading a small team, setting clear performance expectations, fostering a collaborative culture, and providing ongoing feedback and support for professional development.
- Providing specialist expertise and advice on assistance services, staying updated on best practices and emerging trends.
- Exercising judgment and contributing critical knowledge and skills to enhance service delivery, address evolving community needs, and recommend actions to resolve complex assistance requests.
What we are looking for:
We seek an individual with outstanding interpersonal skills, genuine compassion, and extensive experience leading community service program delivery, as well as:
• Experience in supporting a volunteer program or member services.
• Post-secondary or tertiary qualifications relevant to community or business services.
• Knowledge of and experience in a not-for-profit organisation and working with people in need.
• Familiarity with community development principles.
• Understanding of, and commitment to, the Ethos and Mission of the Society.
A current (Class C) Driver's Licence is required, and some out-of-hours work will be required. Employment is contingent upon satisfactory National Police Checks, performance appraisals, and employment health checks.
Some of the things we offer:
- Flexible working arrangements.
- A positive, friendly, and collaborative work environment.
- Ongoing online and in-person training and development opportunities.
- Free access to an independent and confidential Employee Assistance Program, and other wellbeing initiatives.
- Salary Packaging options up to $15,899, plus $2,650 in meal entertainment annually to maximise your take home pay.
- A career that positively supports and impacts the lives of others through your skills, experience and contributions.
How to apply:
If this looks like the role for you, join us in making a meaningful impact in our community and be part of a team dedicated to supporting those in need.
A position description is located at: https://www.vinnies.org.au/sa/get-involved/careers-sa
Enquiries can be forwarded to **@svdpsa.org.au
Please apply via SEEK
Applications close: Friday 24 May 2024
