VIP Sales & Marketing Executive – VIP DOMESTIC SALES MARKETING

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our VIP Sales & Marketing Executive, reporting to the Business Development Manager, you will actively engage, develop, and grow The Star Entertainment Group Interstate Market through relationship marketing to support the Star Sydney, Star Gold Coast and The Star Brisbane.

This is a fantastic opportunity where you will use your sales skills to develop and implement strategies to retain, protect and grow the interstate VIP database. 

A few of your responsibilities  

• Manage client relationships that grow our VIP patron database to increase The Star Entertainment’s domestic market share.
• Develop customer-centric growth strategies that align to relevant compliance and statutory requirements.
• Identify opportunities to grow the domestic database through commercial relationships and subsequent revenues.
• Manage marketing trips and patron entertaining budget with appropriate return on investment.
• Liaise with internal stakeholders to utilise property events and functions, ensuring direct mail offers are attractive for VIP patrons.

What we are looking for 

• Understanding of relevant compliance requirements including associated legislation, System of Accounting and ICMs 
• Proven experience in a hospitality, sales or related environment is crucial. 
• Ability to maintaining stakeholder, customer, and client relationships. 
• You will have a strategic attitude in all tasks you perform.  
• Highly organised and excellent communication skills 

You are an experienced professional with a proven track record in database management, customer service and stakeholder management. Your proactive approach, combined with the ability to identify new opportunities, make you an asset to The Star as we look to expand our market presence and exceed customer expectations.  

Your role will be pivotal in shaping the success of our customer journey at The Star. Join us in making a difference.

What can we offer you?  

• Interstate travel opportunities with paid meals, travel and 5-star accommodation expenses
• Flexible working arrangements 
• Up to 30% Discounts across award winning restaurants and accommodation 
• Lifestyle discounts including gym memberships
• Endless career growth and opportunities to learn and develop your career 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture. 

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.