AddressWe are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of luxury, premium, mid-scale and economy hotel experiences, exclusive lifestyle concepts, entertainment venues, clubs, restaurants & bars, private residences, concierge services and co-working spaces. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
As the Conference & Events Sales Executive based at Mantra on Russell in Melbourne, you will ensure that conference inquiries across the southern regions (VIC, TAS, WA, SA, NSW, ACT) smoothly transition into confirmed bookings, making the process from inquiry to confirmation a breeze. You goal is to boost revenue, yield, and market share, all while keeping things light-hearted and enjoyable. With each event, you will create memorable experiences that leave our clients smiling and coming back for more.
Primary Responsibilities
- Respond promptly to all conference sales enquiries, sending proposals and following up with clients to convert enquiries into bookings
- Prepare proposals, contracts, and internal handover documentation accurately and in a timely manner
- Maintain effective communication with clients via phone, email, and in-person interactions
- Provide passionate, friendly, and courteous service to both external and internal guests
- Conduct site inspections with potential clients as required
- Focus on achieving conversion targets, revenue generation, and meeting budgets
- Assist the Director of Conference & Events in identifying and implementing plans to address revenue opportunities
- Assist the Conference & Events Coordinator as required
Skills & Experience
- Past experience in a similar role, demonstrated precision in conference & Events Sales and providing exceptional customer service while exceeding expectations
- Creativity is key for designing unique event experiences and finding innovative solutions to challenges that may arise
- Proficiency in budgeting, cost estimation, and financial management
- Proficient in negotiating with suppliers, vendors, and clients to establish favourable terms that benefit all parties involved
- A strategic mindset, adept at orchestrating a wide range of events
- You foster a can – do approach with impeccable attention to detail and exceptional time management skills
- Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and Events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
