Visitor Experience and Events Lead

At Melbourne Water, we love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use. At Melbourne Water, we are in the ‘Decade that Matters’ and we’ve got some ambitious goals to achieve. It’s a pride we share in helping to make greater Melbourne a fantastic place to live.

This is a great opportunity for someone who wants to work flexible hours on a part-time basis, 4 days a week.

Reporting to the Water Literacy Manager, the Visitor Experience and Events Lead is responsible for improving water literacy as well as building trust and connections with our customers and the community through visitation programs for our sites and associated events. 

This role exists to develop and deliver visitation strategy, programs, partnerships and new initiatives and Events that support the implementation of Water Literacy and brand strategy.

This will be achieved through:

• Developing and delivering visitation and events strategy in line with community and education Water Literacy objectives using research and insights to inform the approach.​
• Developing and delivering partnerships strategy to enhance visitation experience at Melbourne Water sites as directed by the Water Literacy Strategy​.
• Developing and delivering governance structure to enhance visitor experience at agreed sites. ​
• Supporting the communications and marketing team in amplification of key marketing themes through leverage of partnerships, events and visitation strategy.

• Experience in developing and delivering large scale events and visitation experiences at scale.
• Extensive experience in the strategic development, execution and evaluation of partnerships to enhance visitation and Events - preferably gained within a leadership role.
• Extensive experience in stakeholder engagement and influencing to achieve program goals.
• Experience in leading and managing virtual teams to deliver on programs and projects.
• Highly developed oral and interpersonal skills and demonstrated ability to influence, negotiate with and advise senior management on sponsorship issues.

Please note that this role is based in Docklands but you will be required to travel to our Western Treatment Plant (primarily) on a regular basis to deliver the Visitation and Events program.  It is essential that you have a Victorian driver’s licence.

For more information, please see the attached Position Description.

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

• We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9 day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
• Make an impact as part of a passionate team doing meaningful work to enhance life and livability in Melbourne.
• We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners - from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand.
• People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.
• We welcome applications from everyone, including people with disability, mature age and young job seekers, members of the LGBTI+ community, and people from culturally diverse backgrounds. Melbourne Water welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.

How to apply

Click on the "apply" button and complete the online application form.

Closing date: 16 January 2024 at 11:55pm AEST