AddressAbout Maranoa Regional Council: Maranoa Regional Council is a local government authority committed to serving and enhancing the communities within its jurisdiction. With a focus on community safety, environmental stewardship, and regulatory compliance, Maranoa Regional Council plays a vital role in ensuring the well-being and prosperity of the region.
About the Region: The Maranoa region, located approximately 500km west of Brisbane, covers 58,830km and is home to around 13,000 people. With a proud agricultural history, the region has experienced industrial expansion in the energy and tourism sectors.
Position Overview:
To provide a positive engagement experience to all visitors at Roma's Visitor Information Centre and The Big Rig.
Assist with daily operations, including, customer service, information distribution, administration, and guided tours.
Key Responsibilities:
Big Rig and Night Show
Provide a high level of customer service to all visitors, in accordance with Council's Customer Service Charter.
- Provide accurate information to a wide and varying audience, while maintaining engagement.
- Act as tour guide for the visitor presentations at the Roma Big Rig and Night Show.
- Display and sell merchandise sold through The Big Rig.
- Monitor performance of admission and merchandise sales through monthly reporting.
- Ensure all administrative responsibilities are completed accurately and on time.
- Utilise The Big Rig's online booking system and Point of Sale system, as required.
- Ensure all online booking systems, websites and review sites are up to date and maintained so visitors can easily book and pay for tickets online
- Ensure Point of Sale System is up to date and maintained
- Maintain detailed and accurate records of revenue
- Development and purchasing of merchandise for Big Rig and region (e.g. Surat Cobb & Co and Yuleba Customer Service)
- Development and updating of The Big Rig Staff Guide
- Design and produce material for social media channels, brochures and advertisements for Big Rig and Roma Visitor Information Centre
- Assistance with planning and undertaking projects at The Big Rig
Visitor Information Centre
- Provide a high level of customer service to ensure visitors feel welcome and valued.
- Distribute accurate information through the Visitor Information Centre.
- Contribute to the promotion of tourism products within the Maranoa region, with the aim of increasing the duration of stay for visitors.
- Ensure the facility is kept clean, tidy, and well presented, including outside and toilet areas.
- Assist with counter sales and ensure cash balancing is efficient and correct.
- Collate weekly and month calendar of events and distribute to accommodation and other tourism stakeholders.
- Update events and information on the Roma Revealed website.
- Ensure Roma Regional Airport screen is updated with regional marketing and events information using BrightSigns software. ? Design and produce marketing and events material for airport screens
Administration
- Contribute to the collection of tourism data, including daily visitor data and annual visitor surveys.
- Support the maintenance of Council's data and systems as required.
- Development of weekly, monthly and annual tourism calendar events
Qualifications and Licences:
- Current C (Car) Class Driver Licence
- A current work with Children Check (Blue Card) or ability to obtain upon commencement
Details and Benefits:
- Location: Roma, Qld
- 1 x Full-time vacancy - 36.25 hours per week
- 2 x Casual vacancies
- Queensland Local Government Industry (Stream A) Award ? State 2017 -Level 2
- Superannuation & Annual Leave Loading
- 5 weeks annual leave
- 15 days personal leave
- Fortnightly Rostered Days Off (RDOs)
- Employee Assistance Program & Social Club
- Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
- Relocation assistance available - terms & conditions apply
How to Apply: please submit your:
- Covering letter stating why you are interested in the position and what you will bring to Maranoa Regional Council.
- Current resume (CV).
- Address the questions presented in the application form.
We recommend you prepare these documents before you commence your online application because you will be asked to upload them.
Click Submit
Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace. Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date.
Applications from agencies will not be reviewed or considered.
This role will require reference checks, medical assessment including drug and alcohol screen, driver's licence check and criminal history check.
Council reserves the right to close the listing early if a suitable candidate is selected.
For more information:
Website: www.maranoa.qld.gov.au
Telephone: 1300 007 662
