Address
SalaryThe role of Visitor Services Assistant supports the Visitor and Information Services branch in the delivery of a professional and responsive visitor service experience while meeting key service objectives and State Library's service commitments.
Job details Position status Casual
Position type Non Standard Hours
Occupational group Customer Service/Call centre
Classification AO2
Workplace Location Brisbane Inner City
Job ad reference QLD/SLQ531839
Closing date 09-Dec-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Sunny Verma
Contact details 0738429044
Access the
About the job
The role of Visitor Services Assistant supports the Visitor and Information Services branch in the delivery of a professional and responsive visitor service experience while meeting key service objectives and State Library's service commitments.
Duties and responsibilities we'll trust you with
- Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful and ethical
- Supporting the delivery of programs and services that promotes State Library's collections to the community and fosters curiosity, debate and discussion while meeting State Library's service commitments
- Participating in a high performing Visitor Services team to deliver a professional and responsive Visitor Services experience which meets key objectives of the Visitor & Information Services branch and organisational priorities
- Responding to general client enquiries, providing advice and information on library memberships, gathering visitor feedback and assisting clients in activities such as locating lost property
- Working effectively as a team member and undertaking front of house services. This includes the maintenance of public spaces and equipment
- Undertaking day to day operations at the Library Café or The Brink including:
- Sales
- Cash handling
- Stocking
- Float reconciliation
- End of day banking procedures.
- Ensuring records management is undertaken such as updating relevant databases and visitor information records on a timely basis
- Contributing to business improvement activities ensuring relevant policies, procedures and guidelines meet best practice and State Library requirements. This includes a continuous improvement cycle for feedback, raising concerns and generating solutions
- Contributing to a productive and positive work environment in times of change and uncertainty. This includes being a proactive member of the Visitor Services team and contributing to the Visitor & Information Services branch as well as providing guidance and/or mentoring to casual employees and/or volunteers ensuing they are included, supported and well-informed
- Participating in, contributing to and/or managing financial, human resource and/or ICT responsibilities as per the organisational delegations, policies and procedures.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Application Kit
