Visitor Services Officer

About the job
The Visitor Services team welcomes visitors to the award-winning South Bank building, connecting visitors to collections, exhibitions, services, and spaces. At The Edge, the team empowers creative experimentation by assisting visitors to engage with the resources and equipment.
A key focus of this role will be providing visitors with a safe, welcoming and positive experience whilst visiting State Library.
Duties and responsibilities we'll trust you with
Your key responsibilities will be:
* Delivering engaging and educational experience for visitors to the State Library.
* Supporting visitors to explore State Library's collections and services including providing advice on library membership.
* Ensuring level 1 public spaces and equipment is clean, tidy and operational, escalating any issues to relevant internal stakeholders.
* Facilitating client engagement with resources and equipment and providing general troubleshooting assistance.
* Undertaking day to day operations at The Brink including sales of food and drink items, preparation of coffees and other beverages, stock management, processing of cash and credit/debit card transactions, and end of day reporting and balancing according to State Library policies and procedures.
* Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful, and ethical.
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
* Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
* Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
* Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
* All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button. If you are reviewing this position on SEEK, please click on the apply button above and you will be able to review role profile and apply ***
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.