AddressTHE ROLE
- Preside over VoC programs in Qualtrics
- Modify the structure of existing surveys to meet developing trade requirements
- Create new surveys and/or dashboard pages
- Combine Qualtrics with relevant systems such as Salesforce
- Integrate the VoC data with relevant systems such as PowerBI
- Meet with global key stakeholders and manage their expectations
- Be the central knowledge focal point for customer insights
- Amalgamate CX metrics with business KPI where possible
- Collate customer experience insights to one location and devise techniques to assist decision-makers.
WHAT YOU WILL NEED TO SUCCEED
- Proficient in using Qualtrics or similar systems to manage a VoC program
- Skilled in survey design, data analysis and reporting
- Excellent stakeholder management skills
- Familiar with change management
- Skilled in building PowerBI reports
WHAT'S IN IT FOR YOU
- Competitive salary package
- Mon – Friday only
- Travel perks and discounts
- Supportive management team
- Social work environment
- Amazing benefits and incentives
Want to know more? APPLY NOW or reach out to our Travel Division for a confidential chat.
Email **********@aaappointments.com.au or call our offices:
NSW/ACT: 02 9231 6***
VIC/SA/WA/TAS: 03 9670 2***
QLD/NT: 07 3229 9***
For more great jobs check out our website at www.aaappointments.com.au or follow our company page: Company Linkedin: https://lnkd.in/eTi2pPvQ
Another fantastic career opportunity with AA Appointments - Travel & Hospitality Recruitment Specialists. Dedicated to matching your personal experience and career ambition with only the best industry partners.
