AddressButler Freight Services Extra is a privately owned Transport and Warehousing business with its head office located in located in Victoria.
We have a rich history in the industry and an unsurpassed passion and commitment to delivering exceptional customer service.
We currently have an opportunity in our Brisbane Office for a Client Services Representative / Warehouse Admin Assistant.
The main duties of the role are as follows -
- Supporting other team members in Customer Service with data entry, checking container information in various wharf / in house systems
- Assist in updating customer bookings / delivery schedules / unpacks and data and order processing.
- Collation and accurate recording of customer job details and information
- Entering and reviewing information into in house systems.
- Have a proactive approach to ensure clients are always informed in advance, of any matter that may affect the smooth operation of the business and its service offering.
- Managing client work across the week ensuring that the customers needs are met and the outcome is operationally sound for the business.
- Create and be a part of a team environment that coordinates well with other operating divisions of the business.
- Accurately input Delivery Order (EIDO) or Export (PRA) paperwork into in house systems.
- Keep clients advised of the delays by monitoring the grid and liaising with fleet.
- Ensure that all operations are conducted in accordance with relevant policies, procedures and legislative requirements, to ensure safety to staff, the community and the environment.
- Admin duties as required.
The successful candidate will posses the following attributes -
- Seasoned customer service skills
- Ability to maintain and build rapport with our existing and new customer base.
- Understanding of the Transport / Wharf Cartage business
- Strong service orientation and customer service focused.
- Excellent interpersonal, communication and presentation skills
If you are interested in this fantastic opportunity please submit your application by clicking 'Apply Now' below.
