Warehouse Operations Manager

TWO SVGE is a leading Australian eyewear brand.

More than sunglasses; our products serve as a powerful reminder to “trust the vision.” You can create the life you desire.

Join us as a Warehouse Operations Manager and lead the charge in managing our team. Your role will encompass overseeing our team of dedicated employees, coordinating rosters, ensuring the seamless execution of daily order fulfillment, and maintaining top-tier team performance. If you're a seasoned leader with a proven track record of driving operational excellence and fostering a collaborative work environment, we invite you to take a pivotal role in our brand's continued success.

Responsibilities:

• Lead, coach, and inspire our team members to consistently exceed performance targets.
• Provide guidance, training, and support to drive individual and team growth.
• Cultivate a positive and collaborative work culture that encourages accountability and innovation.
• Oversee the efficient and accurate fulfillment of customer orders, ensuring timely delivery and adherence to brand standards.
• Collaborate with the customer service team to address customer inquiries, concerns, and feedback in a timely and professional manner.
• Develop and manage employee schedules, optimising staffing levels to meet order demands and customer service requirements.
• Monitor attendance and address scheduling conflicts to ensure seamless operations.
• Track and analyse key performance indicators (KPIs) to assess team performance and identify areas for improvement.
• Implement strategies to enhance productivity, efficiency, and quality of both warehouse and customer service operations.
• Continuously evaluate and refine warehouse and customer service processes to maximise efficiency and minimise errors.
• Collaborate with cross-functional teams to implement best practices and streamline workflows.
• Generate regular reports on team performance, order fulfillment metrics, customer service response times, and operational challenges/successes.
• Provide insights and recommendations for strategic improvements to senior management.

Requirements:

• Proven experience leading and managing a team in a warehouse and/or logistics environment.
• Strong interpersonal skills and the ability to motivate and manage diverse teams.
• Demonstrated experience in optimising order fulfillment processes and enhancing customer service experiences.
• Excellent organisational skills with a keen attention to detail.
• Exceptional problem-solving and decision-making abilities.
• Effective communication skills, both written and verbal.
• Flexibility to adapt to changing priorities and a fast-paced environment.

Benefits:

• Work directly with the brand founders to lead and shape the success of our operations.
• Competitive salary and opportunities for career growth within a rapidly expanding global brand.
• Collaborative and supportive work environment that values motivation and forward thinking.
• Product allowance and ongoing discounts.

Does this sound like you? Then flip this application on it's head, exceed expectations and show us why you want to be part of Australia's fastest growing eyewear brand.