Warehouse Supervisor (Inbound)

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.
THE ICONIC Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.
What you will do
As the Inbound Supervisor, you will be responsible for managing and overseeing the Inbound Operations of our Fulfilment Centre. This includes managing warehouse staff, ensuring timely and accurate receiving of products and ensuring compliance with health and safety regulations.
This role will also include the below responsibilities:

• Drive the safety culture in my department, ensuring my people are trained in their role, and are performing the role effectively and to provide a safe working environment.
• Responsible for ensuring my Team Leaders run engaging and safety-driven toolboxes.
• A confident and capable leader, taking full responsibility for leading and mentoring my team.
• Competent in managing any performance related conversations and can handle difficult situations which may require confidentiality and thoroughness in a timely manner.
• Successfully maintain the relationship with our agency providers to ensure we have trained agency labour available.
• Maintain positive working relationships with key internal and external stakeholders.
• Responsible for ensuring the team hit their deadlines and SLA metrics
• Act as a role model, trusted and respected by team members and leaders alike.

What we are looking for

• Experience in a similar role
• Strong leadership experience from working in warehousing environments.
• A confident multi-tasker and enjoy working in a fast-paced warehouse environment
• Exceptional written, verbal and visual communication skills.
• Experience leading large and diverse teams, with the ability to deliver feedback.
• Have a safety first mentality
• A flexible and adaptable depending on what my team and the business needs.

Life at THE ICONIC

• Attractive salary to manage a predominately Monday to Friday, business hours operation
• Training & continuous learning opportunities
• Access to our parental leave program and an extra day off for your kids' first day of school every year
• Enjoy a paid day off for your birthday and a $50 ICONIC Voucher to treat yourself
• No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• Access to our discounted gym memberships and wellbeing programs
• Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC!
• Access to our Employee Assistance Program for you and your family

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