Web Service Manager

• Drive Digital Excellence at UC as our Web Service Manager
• UC Level 8, Salary Range $109,458 pa - $122,088 pa plus 17% Super
• Full Time, ongoing opportunity

University of Canberra’s vision is that “Together we work to empower, connect and share knowledge with our people, cultures and places.” UC is engrained in the local community and we aim to challenge the status quo through the pursuit of excellence in teaching, learning and research. The University of Canberra is ranked in the top five universities globally for reducing inequalities (THE Impact Rankings, 2023).

The Marketing team at the University of Canberra is dedicated to developing and managing the University's brand and reputation. Within Marketing, the Web Team are the stewards of the University’s website and mobile apps, providing digital communication channel solutions for business units across the University. We are currently recruiting for a Web Service Manager to join us. UC is undergoing an exciting time of change and embarking on an educational transformational and growth (ETaG) program with a goal to enhance student learning, and increase enrolments through the development of new capabilities —a strong focus of this position.

As a Web Service Manager, you will be a creative problem solver with a specialist skillset in digital user experience and/or digital technology focus ensuring a customer-centred design while delivering on the client’s brief. Being a “hands on” managerial role, you will require a balance of your strong technical expertise as well as your stakeholder relations and project management skills to elevate our Web Services and bring projects to life.

Key Responsibilities include:

• planning and executing digital content and customer experience strategies
• advising and collaborating with internal clients to ensure web content quality and digital user experience conforms to web best practices
• upholding and improving the quality of UC’s digital presence through user-centred design, search optimisation, WCAG compliance, and web best practices,
• managing university web and digital projects utilising the University's CMS and marketing tools (Adobe Experience Manager, Squiz Matrix, Funnelback, Marketo, Adobe AdCloud) to create user-centred digital experiences
• applying advanced skills in HTML, CSS, and Adobe Creative Suiteto prototype and create engaging digital user experiences
• building and maintaining effective professional relationships with internal and external stakeholders
• providing leadership and direction within the Web Team.

The successful applicant will have:

• prior experience managing small to large web-based projects in a large enterprise environment
• ability to deliver innovative, effective digital customer experiences
• creative problem-solving skills
• exceptional communication and stakeholder management skills
• ability to communicate complex technical strategies to non-technical audiences and translate your “big picture” ideas to reality
• strong project and time management and organisation techniques
• collaborative and inclusive team approach
• experience with building websites and publishing content in CMSs such as AEM, Squiz Matrix, Drupal, Umbraco or Sitecore
• strong working knowledge of HTML and CSS to create web-based solutions that aligns to our UX/UI principles and ensures WCAG compliance.

If you are a solution-driven, high-quality focused web professional keen to be part of a fun and productive team in a vibrant and innovative university environment, we’d love to receive your application.

The University offers excellent conditions and benefits such as:

• flexible working arrangements and family-friendly policies,
• on campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities,
• professional Development offerings (study assistance, corporate programs and discounts),
• innovative work environment with a diverse and inclusive culture,
• access to Employee Assistance Program and a corporate private Health Plan (Bupa).

University of Canberra embodies its Values of Everyone’s invited, Nurragunnawali, Change the World, Dare to be Curious and Walk together which we are proud. UC sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups.

Pre-employment checks:

• Applicants who wish to apply for this position should have valid working rights or eligibility to obtain a work visa for Australia.
• The successful applicant will be subject to a police check as one of their pre-employment requirements.

How to apply:

Please apply with you CV only, no other documentation is required at this stage. Please ensure you take the time to align your CV with the Position Description requirements. We want to understand how your skills and experience relate to the position you are applying for.

For job specific information: please contact Brittany Champness - Associate Director, Web and Digital, on 0405 474 *** or at ***************@canberra.edu.au

Recruitment and application questions: please contact the Talent Acquisition team on 02 6206 3*** or email ********@canberra.edu.au

Closing date: 11.55pm, Sunday the 7 July 2024