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SalaryWhy You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
You will be responsible for driving Cisco's success in Customer Experience (CX) and Engagement (CE) by implementing successful strategies to capture aggressive growth in the Contact Experience and Communications Platform-as-a-Service (CPaaS) market. Specifically, this role with have a focus on the Enterprise and Public Sector and Commercial segments in Australia and New Zealand.
Cisco's Webex CX offering is not only one of the most exciting collaboration market spaces, it is also one of Cisco's fastest growing and strategic growth portfolios. With the growth of smart phone usage and mobile and digital messaging driving profound changes and customer behaviour, CX and CPaaS is forcing organisations and businesses to transform customer engagement and communication faster and more efficiently.
As a Customer Experience Expert, your deep knowledge and thought leadership will be leveraged to assist the wider Cisco sales teams to build trust and capture market share across both Cisco's CPaaS and CCaaS solutions.
You will be expected to have significant CCaaS and CPaaS domain skills and experience with a proven record of leading a strategic, solutions sale. Overlay sales and management within a channel-led and direct go-to-market business model is required.
Specific knowledge and experience in successfully positioning and selling to business decision makers, together with a strong network at the senior executive level within the Enterprise and Public Sector and Commercial segments in Australia and New Zealand is a must.
You have a strong overall knowledge of both Customer Experience technologies and a view on the evolving architectures that will be required by our customers to be successful. It is expected that you will be able to engage with key executives and enable our technical experts to deliver on a technology plan that supports a broader account strategy. You will apply the Cisco product and solution portfolio to customer and industry, using strong business insight and industry knowledge to align Cisco strategy to business challenges and priorities.
Ultimately this role will be measured on revenue growth and market share.
Who You Are
You have demonstrated experience/capability in selling and consulting to Customer Experience executives in Enterprise and Public Sector and Commercial. You will maintain an active day to day hands-on approach with both team, partners and customers. You love what you do and are passionate about technology enabling friction-less Customer Experiences and customer journeys.
You have core experiences in the following areas:
o Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre(CX) and Experience Management (CE)
o Extensive sales / consulting leadership experience managing solution and application sales
o Deep understanding of CPaaS, CCaaS, SaaS based technologies and architectures including adjacent technologies including Workforce and Quality Management and AI.
Who You'll Work With
In this role, you will work across the following teams to help solve our customers' most complex business challenges. Whilst reporting directly into the Head of Webex CX A/NZ, you will also collaboratively work with the following teams:
o Global Contact Centre Sales Acceleration team and leadership
o Collaboration Product Sales Specialists and Solution Architects
o Account Management Teams
o Channel Partners and third-party Contact Centre Solution Partners
o Product Management across Cisco's Global Contact Centre Business Unit
Why Cisco
At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
