Wfi - Client Service Consultant

Make a difference as a WFI Client Service Consultant.

Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

YOUR ROLE

We have multiple opportunities for Client Service Consultants to join our community-minded WFI team on a 12-month max term basis, with the possibility of extension for the right candidate. You’ll work with new and existing clients and assist them with their insurance needs. 

You’ll have a customer first approach and can build on our goal of being ‘great people to know’.

If you’re looking for the next corporate step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.

You’ll be operating in a team environment and will need a high level of communication, empathy and resilience. In return, you’ll be part of an engaging team that make a difference to the local communities.  

You’ll work full time from our WFI office located in Bendigo and will be required to work Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period subject to business requirements. 

Start date for this role is flexible for the right candidate. 

Applications close on 15 February, 2024.

ABOUT YOU

• Tech-savvy and confident using multiple systems and platforms simultaneously
• Ability to make decisions and work within business guidelines and processes
• Well-developed rapport building, active listening, and communication skills 
• Demonstrated ability to work autonomously, use initiative, and good attention to detail
• Underwriting and product knowledge (desirable but not necessary) 
• Understanding of the general insurance industry (desirable but not necessary)

ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 
 
You’ll know our brands – NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
 
We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us. 

Joining WFI, means you can enjoy IAG benefits including: 

•         Grow your financial future with 13% superannuation as standard
•         Access up to 50% off home and motor insurance 
•         Flexibility and support so you can live life to the full 
•         Work in a team who care about people and community 
•         Receive meaningful recognition through an award-winning system  
•         Keep your skills current and accredited with the IAG Academy portal

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

We’re ready for you. Apply today.