North Service Centre Client Consultant

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
The opportunity
The North Service Centre (NSC) Team is an integral part of servicing AMP's North platform. Specifically, this team provides a high level of service to the clients and advisers on the North platform via incoming calls, chats and emails that are in their best interests.
The next induction role starts on Monday, 8 April 2024 based in our Melbourne office (Hybrid working arrangements available). Your initial induction period will run for 6 weeks Monday-Friday 9am-5pm.
After this you will work full time hours (37.5 hours per week) on a rotating roster across the NSC operating hours of 8:30am-7pm (Sydney time) Monday-Friday.
After your six-month probation period, may discuss flexible working options including part-time hours, condensed hours, job share or early/late shifts with your leader.
Applications will close on Friday, 1 March 2024 or earlier if the roles are filled before this.
How you will make an impact:
Working in an evolving and a continually growing business, this role offers a fast-paced environment. Some of the key areas the role requires include:

• Having a strong service focus to provide high quality end-to end support to clients and advisers
• Demonstrating problem solving skills whilst handling complex issues
• Ability to adapt quickly and prioritise tasks
• Identifying opportunities for continuous improvement
• Working to KPI's and service standards for the overall success of the team
• Being committed to your ongoing personal development

What you will bring to the role:

• A passion for making a difference to our all your stakeholders especially your clients
• Previous experience in a customer service role or financial services
• An understanding of financial planning concepts and superannuation will be highly regarded
• Excellent communication skills and the ability to explain complex matters to your audience are essential
• Ability to build strong relationships with internal and external stakeholders
• A results driven and proactive approach to meet KPIs and deadlines
• Confident to work independently or with a team
• Strong time management skill to effectively manage admin cases and escalations accordingly

You'll thrive here if…
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.