Make a difference as a WFI Client Service Consultant.WFI is insurance you can shake hands with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business and strata insurers, who still believe in friendly, personal service.YOUR ROLEWe have an opportunity for multiple Client Service Consultants to join our community minded WFI team on a permanent fulltime basis. You'll work with new and existing clients and assist them with their insurance needs.You'll have a customer first approach and can build on our goal of being 'great people to know'.If you're looking for the next corporate step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.You'll be operating in a team environment and will need a high level of communication, empathy and resilience. In return, you'll be part of an engaging team that make a difference to the local communities.You'll work full time from our WFI office located in Melbourne and will be required to work Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period subject to business requirements.ABOUT YOU
- Tech-savvy and confident using multiple systems and platforms simultaneously
- Ability to make decisions and work within business guidelines and processes
- Well-developed rapport building, active listening, and communication skills
- Demonstrated ability to work autonomously, use initiative, and good attention to detail
- Underwriting and product knowledge (desirable but not necessary)
- Understanding of the general insurance industry (desirable but not necessary)
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off home and motor insurance
- Flexibility and support so you can live life to the full
- Work in a team who care about people and community
- Receive meaningful recognition through an award-winning system
- Keep your skills current and accredited with the IAG Academy portal