Address
Form of work- Wildlife Victoria
- Make a difference!
- Save native animals
- Caring and collaborative team
- Abbotsford Convent location
Our 24/7 year-round Emergency Response Service comprises the core of Wildlife Victoria’s mission to help and protect our native wildlife. This exciting role responds to calls from the community to assist injured, sick, or orphaned native wildlife.
In the role of Emergency Response Operator, you will be integral to saving our native wildlife from the threats of modern life including climate change, habitat encroachment and introduced species. No two calls are the same, but every caller and creature in peril needs you!
Now is the time to join Wildlife Victoria, a progressive, purpose-driven organisation with a supportive culture and close-knit team that works together to protect and save our wildlife. Operating out of the historic Abbotsford Convent, we have flexible rosters with many timeslots available for the right candidates between 6:35 am to 9:00pm, Monday to Sunday.
About You:
- To be successful in this role, you will need to:
- demonstrate passion for and/or experience with animals/wildlife;
- have excellent communication skills, written and verbal;
- be able to work from the Convent and accept shifts at short notice when required, including out of hours and on weekends/public holidays;
- work well in a fast-paced environment, paying attention to detail whilst handling a high-volume workload;
- have customer service experience;
- have competent technology skills and be able to multi-task between different systems while taking calls;
- be open to feedback and coaching;
- demonstrate patience and empathy towards people in difficult/potentially traumatic situations; and
- have full Australian working rights.
The following are highly desirable:
- Tertiary degree or certification in wildlife biology, environmental science, ecology, zoology, or related fields.
- Knowledge of or interest in the rescue, triage, rehabilitation and release of native Victorian wildlife.
- Previous Emergency Response/contact centre sector experience.
About the Role
- Respond and provide support/advice to inbound queries related to native animal welfare.
- Manage and resolve complex wildlife scenarios with professionalism, compassion and expertise.
- Facilitate active rescue and transport of sick, injured and orphaned wildlife via coordination with volunteers.
- Utilise our internal systems to clearly and succinctly document all caller interactions.
- Refer all non-native wildlife enquiries to appropriate external organisations.
- Liaise with shelter operators, foster carers, vet clinics, DEECA, RSPCA and other animal and wildlife welfare and zoological organisations.
- Ensure all cases are followed up and outcomes are recorded quickly and accurately.
- Meet all Key Performance Indicators (KPIs) as advised.
Culture & Benefits
Wildlife Victoria is a reputable not-for-profit organisation offering competitive remuneration and benefits including salary packaging. We enjoy a professional, supportive and collaborative culture that includes team events and numerous opportunities to develop your career including learning about wildlife, becoming a volunteer and other in-role development. Working from the tranquil and convenient location of the Abbotsford Convent, you will be empowered to address the plight of native wildlife every single day. We also offer a range of mental health and wellbeing initiatives, including comprehensive EAP for staff and partners.
Days & Commitment
Availability to accept shifts at short notice during a wide span of hours, with minimum availability of 7 shifts a fortnight. Average shift length is 6.5-7.5 hours between 6.35am-9pm Monday – Sunday on a rotating fortnightly roster. Working shifts from the Convent and performing weekend work are requirements of the role. We operate 24/7 and there may be options to move into overnight roles.
To apply please submit your application with a CV and cover letter.
