AddressTHE ROLE
As part of our diverse team based in the Newcastle office, we have opportunities available for experienced Insurance Case Managers. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. You will proactively and effectively manage a portfolio of Workers Compensation insurance claims in line with the legislation or policy and achieve compliance with the performance measures and communicate with stakeholders.
YOUR RESPONSIBILITIES
- Pro-actively manage a portfolio of NSW Workers Compensation insurance claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
- Communicating over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice
- Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses. This includes explaining the details of the cover available and the circumstances in which benefits can be claimed.
- Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Monitoring, settling and closing out claims within the portfolio
- Providing a high level of customer service and striving for key stakeholders including insured employers and workers to be satisfied with the insurance claim process and outcome.
- Administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements.
- Reporting on individual claims and cohorts of claims
- Stay up to date with developments in relation to Workers Compensation insurance coverage and claims management approach and pass on relevant updates to stakeholders.
ABOUT YOU
- At least three years of relevant experience managing claims in the Australian Workers Compensation insurance industry or Workers Compensation insurance frameworks overseas
- Knowledge of the NSW Workers Compensation scheme, legislation and policies or ability to quickly acquire the required knowledge
- High attention to detail and organisational skills
- High level of resilience and a willingness to hold complex conversations
- A team player who likes to work collaboratively and can also work independently
- Committed to supporting injured workers with their recovery and return to work
- Excellent communication skills both written and verbal
Salary range from $80k - $95k including superannuation - Full-time role
If this position is of interest to you, please apply now.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Connor.Lavington@Hays.com.au
02 8226 9622
#2822353
