Address Could you be super helpful?
As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day. And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff. But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future. Sound good? Learn more about us and what we do at https://awaresuper.com.au
Your New Role
Working in our Member Support team you will have a shared accountability for for resource scheduling and real time management whilst informing the forecast and capacity planning within the Service Centre to ensure successful delivery of the Workforce Management Framework.
How do you exceed our expectations?
You will have Contact centre experience and demonstrated understanding of the contact centre environment, including contact centre systems such as workforce planning, call recording, call monitoring, telephony and customer management systems, IVR and computer telephony integration
Demonstrated analytics problem solving skills
Experience in call centre operations in a service related industry
Highly developed data analysis capability
Experience in the use of workforce management tools, and call centre technology & terminology
Organisational, time management and problem solving skill
Complex decision making and prioritisation capability in a high pressure environment
Experience in a change environment involved with implementing new processes
Advanced Excel, PowerPoint and Word skills
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
A culture of career growth and development, backed by a commitment to internal career mobility
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
