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SalaryWorkforce Coordinator
Do you want a meaningful career creating a positive impact on people's lives in the community?
Care Connect are seeking an experienced & driven Workforce Coordinator to join our Home Care Packages Team!About us...
As a leading for-purpose community care provider, Care Connect has delivered safe, effective, personal and connected care to more than 85,000 people living in Australia since 1994. We enable people to live independently and safely at home and support them to build connections in their local communities - visit?www.careconnect.org.au. Our collaborative, authentic and talented team enhance people's quality of life each and every day. You can be part of it!About the Role...
This is a fantastic opportunity to join our Home Care Packages in Victoria in a full time, permanent role.
As a Workforce Coordinator, you will provide day-to-day support and leadership to our team of our HCP Service Coordinators in delivering safe, effective and personal care to our clients.In this role you:
- Provide leadership and support to Service Coordinators to enhance team performance and client-focused service delivery
- Liaise with clients and service providers to coordinate and confirm services, ensuring Care Connect systems are updated in accordance with authorised processes and quality standards
- Continuously analyse and monitor team workload to improve efficiency and effectiveness of care to our clients
- Support the Team Leader - Service Coordination in managing all daily workforce activities, implementing strategies and policies and assisting with monthly reporting
- Lead and embed a performance culture across the team, driving productivity across all team members to deliver on operational KPIS
- Assist with the onboarding and training of new team members
- Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
- Complete administrative tasks associated with client needs and services
- Location: office located in Abbotsford, VIC
To be successful in this role, you should have demonstrated experience in service coordination, with strong organisational and time management skills that enable you to multitask effectively. Your excellent communication and interpersonal skills support your proactive approach to delivering high quality care. You possess a strong understanding of Aged Care legislation, program guidelines and standards and are dedicated to promoting positive client outcomes and supporting a collaborative team environment
You have ...
- An ability to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
- Gained experience in the Microsoft Office suite, Client Management and other systems, with an ability to adapt to new technologies
- Attain the ability to manage data within CRM and Excel and RingCentral (or a like phone system) and run reports as required
- Successfully completed Year 12 or higher qualification
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
- Immunisation record in line with VIC Health vaccination policy, or willingness to obtain, including Covid-19 vaccinations.
- To be considered for this role you must have full Australian working rights. Current Police & Working With Children Checks will be required - we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.
We offer a competitive salary of $82,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay! We value your work/life balance with a flexible working environment (WFH, generous leave entitlements & ADO options!), a passionate team and a caring, understanding work environment.Next Steps....
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
If this role sounds like you, apply by clicking the "Apply Now" button now! Come and join the team!
- Please note interviews will be scheduled as suitable applications are received.
