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SalaryOne of our highly reputable Federal Government opportunities is looking for an EL1 Workforce Planning Director. If you would like to work for an employer who provides essential services and support to individuals and families across Australia, then this is a great opportunity for you.
The EL1 Assistant Director - Workforce Planning plays a crucial role within the organisation, providing leadership and strategic direction in Workforce Planning and management. This position offers an exciting opportunity to lead a dynamic team in a contact centre environment, with responsibilities spanning from resource management to stakeholder engagement.
Key Responsibilities:
- Lead a multi-functional team within a contact centre environment, overseeing Workforce Planning and management activities.
- Provide end-to-end Workforce Planning for the National Contact Centre (NCC), including forecasting work effort and maintaining capacity.
- Lead engagement with internal and external stakeholders to inform the NCC planning cycle and represent interests in various forums.
- Develop a strong understanding of NCC operations and drive performance improvements in a call centre environment.
- Schedule and optimise activities for agents, responding to short-term changes to ensure optimal NCC performance.
- Capacity and recruitment planning to maintain strategic capacity.
- Data analytic skills
- Previous experience in team leadership and Workforce Planning within a contact centre or similar environment.
- Proven ability to effectively engage and manage internal and external stakeholders.
- Strong analytic skills with the ability to forecast work effort and drive performance improvements.
- Excellent communication and negotiation skills.
- Tertiary qualifications in a relevant field are highly desirable.
How to Apply:
If you're passionate about making a difference in the lives of people and possess the skills and experience to excel in this role, we want to hear from you! Please submit your resume and a cover letter outlining your suitability for the position to yasmin.fakhry@randstad.com.au.
Please note: All applicants must be Australian Citizens for Federal Government positions.
Application Deadline: 23rd of February 2024
Key Responsibilities:
- Lead a multi-functional team within a contact centre environment, overseeing Workforce Planning and management activities.
- Provide end-to-end Workforce Planning for the National Contact Centre (NCC), including forecasting work effort and maintaining capacity.
- Lead engagement with internal and external stakeholders to inform the NCC planning cycle and represent interests in various forums.
- Develop a strong understanding of NCC operations and drive performance improvements in a call centre environment.
- Schedule and optimise activities for agents, responding to short-term changes to ensure optimal NCC performance.
- Capacity and recruitment planning to maintain strategic capacity.
- Data analytic skills
- Previous experience in team leadership and Workforce Planning within a contact centre or similar environment.
- Proven ability to effectively engage and manage internal and external stakeholders.
- Strong analytic skills with the ability to forecast work effort and drive performance improvements.
- Excellent communication and negotiation skills.
- Tertiary qualifications in a relevant field are highly desirable.
How to Apply:
If you're passionate about making a difference in the lives of people and possess the skills and experience to excel in this role, we want to hear from you! Please submit your resume and a cover letter outlining your suitability for the position to yasmin.fakhry@randstad.com.au.
Please note: All applicants must be Australian Citizens for Federal Government positions.
Application Deadline: 23rd of February 2024
Skills
Workforce Planning, EL1, Director, Manager, HR, Integrity Transformation
Education
Bachelor Degree
