AddressStadium Workforce Planning Manager
ABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The Stadium Workforce Planning Manager reports to the Head of Stadium Operations and is responsible for managing a dynamic casual workforce across several disciplines including customer service, ticketing, guest experience, venue set up and car park.
Working as part of a dedicated, professional, and highly engaged team this role will suit industry professionals with either venue or major events experience. Candidates will need to have proven experience in managing a large casual workforce with a complex organisation.
This is a fantastic opportunity for an experienced industry professional to lead both a dedicated full-time team and have a direct impact on delivering a high performing, customer-centric casual workforce.
A DAY IN THE LIFE OF
Key Accountabilities:
- Manage and schedule the workflow of 3 x full time team members to ensure that the casual workforce is programmed and fully engaged to consistently deliver successful stadium events, activations, programs and activities
- Instill a positive culture throughout the Workforce Planning department driven by service excellence
- Deliver rostering solutions and collaborate with internal stakeholders to encourage and implement workforce effectiveness and efficiency
- Oversee the accurate and timely delivery of workforce paperwork for weekly payroll
- Support the planning and delivery of a workforce rewards, recognition and tenure program
- Analyse stadium and workforce data to identify trends to build strategies that promote a positive culture, identify training needs and forecast workflow
- Be proactive and hands-on in event-day placement and performance management including managing event day escalations
- Directly coach and develop the full-time Workforce Planning team to foster a positive and performance driven culture
- Deliver a dynamic recruitment, training and retention strategies that delivers a full portfolio of qualified, engaged and available casuals across the business
- Work collaboratively with other stadium and organisation departments to ensure information in shared, distributed, understood and actioned in full alignment with event objectives
- Establish and maintain client relationships supported by detailed planning and communications
- Work cooperatively and proactively with internal stadium stakeholders to ensure operational knowledge, understanding and support is applied across all event overlay
- Take a lead role in managing the event-day workforce across all disciplines including the deployment, briefing and overall management that delivers exceptional experiences for all
- Adopt a proactive and hands-on approach to working with event teams and personnel
- Assess and manage challenges with good judgement – including identifying when others require support and guidance
- Embrace opportunities and projects that support the overall effectiveness and efficiency of stadium operations
OUR IDEAL TEAM MEMBER
Core Competencies:
- 5 years’ experience in workforce management in a complex casual workforce in a dynamic environment
- Experience with Deputy Workforce Management and Scheduling platform
- Demonstrated strong project planning skills across several stadium disciplines – customer service, venue set up, car park, ticketing etc
- Proven qualification in maintaining accurate employee records including the recording, reporting and documenting of performance management topics
- Familiarity in working to EBA guidelines including engagement with union representatives
- Strong knowledge of venue/ stadium / major event operations
- Sound understanding of Emergency Management and OHS requirements
- Ability to thrive in a fast-paced environment with consistent professionalism and composure
- Motivated and organised with the ability to work to deadlines across a non-traditional working week
- Well-developed interpersonal skills and negotiation skills
- Proven results in delivering highly effective communication across all formats and platforms
- A team player who will positively contribute to overarching organisational goals and values
- A strong service mindset with a focus on service excellence
OUR CULTURE
THE PERKS
- Play The Day Your Way – a flexible approach to your working life
- My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
- Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
- My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
- AFL Silver Memberships – permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!
Applications Close: 17th May 2024
